Derren'na Powell
Mansfield,TX
Summary
Professional in customer care, delivering exceptional service through effective communication and problem-solving abilities. Adept at resolving conflicts, enhancing customer experiences, and fostering strong client relationships. Collaborative team player known for reliability and adaptability, consistently achieving positive outcomes through teamwork and perseverance.
Overview
11
11
years of professional experience
Work History
Customer Care Professional
Lowe's Corporations
Mooresville, NC
02.2022 - Current
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
- Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
- Handled escalated calls with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
Independent Insurance Adjuster
Allstate Insurance Companies
Dallas, TX
02.2022 - 04.2025
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Assisted in training new adjusters, sharing best practices for efficient case management and successful claim resolutions.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
Patient Registration Representative
Hurley Medical Center
Flint, MI
03.2014 - 02.2022
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Education
Carman Ainsworth High School
Flint, MI06-2010
Skills
- Customer service excellence
- Complaint handling
- Inbound call answering
- Customer service
- Multitasking and organization
- Active listening
- Call center experience
Timeline
Customer Care Professional
Lowe's Corporations
02.2022 - Current
Independent Insurance Adjuster
Allstate Insurance Companies
02.2022 - 04.2025
Patient Registration Representative
Hurley Medical Center
03.2014 - 02.2022
Carman Ainsworth High School