Derrick Brooks

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Distributed mail on foot to residences and businesses, delivering to approximately 50 customers per shift.
• Planned and cased mail in sequence of delivery for designated route.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Worked flexible hours; night, weekend, and holiday shifts.
• Helped customers by carrying oversized parcels inside residences

Over 3 yrs as clerk cleaned, wrapped, and labeled outgoing orders. Counted and verified orders picked to ensure accuracy. Counted and verified orders picked to ensure accuracy.

• Realigned merchandise throughout assigned section to give shelves and racks professional appeal
• Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors
• Inspected floor displays, noted missing items and immediately replenished merchandise
• Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles
• Met incoming trucks and used forklifts to move pallets to staging areas
• Stamped, attached or changed price tags on merchandise shelving and updated computerized price list