Derrick Caudill
Lubbock,TX
Summary
Professional and experienced sales representative and HR professional prepared to excel in this role. Strong focus on team collaboration and achieving results with flexible approach to changing needs. Skilled in customer relationship management, and conducting thorough sales analysis in order to generate customer tailored solutions. Reliable and results-driven, ensuring client satisfaction and business growth.
Overview
5
5
years of professional experience
Work History
Route Sales Representative
Frito Lay
12.2023 - 05.2024
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Operated delivery vehicles safely and efficiently.
Route Sales Representative
Coca Cola Southwest Beverages
02.2023 - 12.2023
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Sales Representative
Verizon
02.2021 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Fostered collaborative environment, sharing best practices among sales team.
- Performed cash, card, and check transactions to complete customer purchases.
Human Resources Specialist
ResCare
09.2019 - 12.2020
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
Education
Bachelor of Arts - Human Resources Development
Texas Tech University
Lubbock, TX05.2019
Associate of Science -
South Plains College
Levelland, TX05.2017
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Sales Goals
- Training development
- HR policies and procedures
- Onboarding and Orientation
- Recruitment and hiring
Timeline
Route Sales Representative
Frito Lay
12.2023 - 05.2024
Route Sales Representative
Coca Cola Southwest Beverages
02.2023 - 12.2023
Sales Representative
Verizon
02.2021 - 12.2022
Human Resources Specialist
ResCare
09.2019 - 12.2020
Bachelor of Arts - Human Resources Development
Texas Tech University
Associate of Science -
South Plains College
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