Derrick Comeaux
Hospitality
San Antonio,Texas
Summary
Friendly and charismatic leader with 10+ years of specialization in customer service industry. Able to learn new tasks quickly and proficient in growing key guest relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Sea Island Shrimp House
San Antonio, Texas
06.2021 - 05.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Implemented contests to promote employee engagement and increase overall sales, doubling our add-on sales in first month.
Front of House Manager
The Lost Cajun
San Antonio, TX
11.2018 - 12.2020
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Demonstrated mastery to oversee typed orders and delivery system and managed follow-up.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Supervised staff of 20 through motivational coaching and effective training programs for service and sales techniques.
Captain Waiter
Palace Cafe
New Orleans, LA
11.2016 - 09.2018
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Coordinated food-service operations between kitchen staff and dining room servers.
- Showed high-level understanding of fine dining standards and practices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for casual- fine dining type restaurant with social relevancy and intentionality
Warehouse Associate
SYSCO Food Services
New Braunfels, TX
04.2022 - 10.2022
Education
Bachelor of Arts - Business Management
Southeastern Louisiana University
Hammond, LAAssociate of Science - Firearms Technology
Sonoran Desert Institute
Scottsdale, AZ05.2023
Skills
- Staff Management
- Sales
- Scheduling
- Service Prioritization
- Team Building
- Restaurant operations
- Performance evaluation
- Training and mentoring
- Strategic Planning
- Budgeting And Forecasting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Ain’t no man can avoid being born average, but there ain’t no man got to be common.
Satchel Paige
Timeline
Warehouse Associate
SYSCO Food Services
04.2022 - 10.2022
Front of House Manager
Sea Island Shrimp House
06.2021 - 05.2022
Front of House Manager
The Lost Cajun
11.2018 - 12.2020
Captain Waiter
Palace Cafe
11.2016 - 09.2018
Bachelor of Arts - Business Management
Southeastern Louisiana University
Associate of Science - Firearms Technology
Sonoran Desert Institute
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