Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
DERRICK DUKES

DERRICK DUKES

Cloud Support Tech
Newnan,GA

Summary

STEERING CYBER SECURITY INITIATIVES THROUGH DATA ANALYSIS METHODOLOGIES Navigating enterprise-level projects to uplift Information Systems and re-engineer antiquated system operational functions. Analytically-minded cyber security strategist with an eye towards securing systems, analyzing data, and delivering airtight information security via automation, training, backups, firewalls, and physical controls.

Overview

17
17
years of professional experience

Work History

Cloud Support Technician

INAP
04.2023 - Current
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Client Support Specialist

Boost IT
08.2022 - 02.2023
  • Gained detailed knowledge of processes necessary to migrate computer software, hardware, and features to enhance computer performance.
  • Worked diligently to provide (SaaS) Software as a service to clients
  • Conducted on-site migration of computer hard drives using Acronis software
  • Conducted seamless transfers of computer software to newer computer systems
  • Transferred cloud-based identity information using Microsoft 365
  • Highlights
  • Experienced in network monitoring, security software installation, and prevention of cyber-attacks within business and corporate settings.
  • Provides recommendations and solutions for gaps and risks to operations targets using data analytics
  • Promptly troubleshoots and resolves Tier 2 level support for over 60,000 merchants.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Professional Photographer

Self-employeed
07.2021 - Current
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
  • Photographed high-quality images for various print and digital projects.
  • Took photos from different angles and perspectives to capture perfect images.
  • Developed long and short-term business needs while driving customer feedback for process improvements.
  • Digitally edited photos to enhance appearance.
  • Scheduled studio appointments to shoot wide variety of subjects.

Field Service Technician

InComm
01.2015 - 08.2021
  • Managed off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Performed thorough inspections of incoming materials and outgoing products.

AIR TRAFFIC MANAGEMENT TRAINEE

FEDERAL AVIATION ADMINISTRATION
06.2015 - 10.2015
  • Gained in-depth understanding into controlling air traffic 17k ft., typical for over 100k square miles of airspace
  • Streamlined aircraft directing by sequencing airplane arrivals and departures and issuing pilot clearance
  • Maintained effective communication with air traffic control centers, pilots, and airport staff members to ensure safety while organizing flight plans by rearranging time conflicts and changing flights
  • Leveraged modern navigational aids by delegating aircraft instructions and air traffic clearances
  • Undertook complex tasks and performed medium and high-level database utilization by reading electronic schematics, identifying electronic components, and monitoring electronic circuit operation
  • Optimized workflow execution by testing, servicing, modifying, and replacing aircraft electrical instruments and electronic equipment.

Barrell Packer

Southwire
06.2014 - 06.2015
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.

FIELD SERVICE TECH-TERMINAL OPERATIONS TECHNICIAN

InComm
01.2012 - 06.2014
  • Execute technologically advanced troubleshooting for tier-2 terminal to integrate automation processes while creating and updating products and wholesale rates
  • Installed, maintained, and serviced over 2500 terminals and / or equipment on an annual basis, as well as conducted preventative maintenance in a timely manner
  • Reduced errors prior to customer receiving terminals by managing 2500+ terminal software and firmware downloads
  • Optimized system performance by troubleshooting terminal proprietary hardware / software issues, including maintaining effective communication with project managers on identification and escalation of problems.
  • Improved team output by improving processes to eliminate operational bottlenecks.
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
  • Read, calculated and estimated different rates and documented information in operational logs.
  • Reviewed processing errors and helped track down root causes.

SUBMARINE SONAR TECHNICIAN 2ND CLASS

UNITED STATES NAVY
07.2006 - 07.2011
  • Maintained utmost accuracy and efficiency in operating submarine sonar and oceanographic equipment to ensure safe movement of submarine
  • Played integral part in maintaining adequate stock levels by proactively controlling military supply, crew, and security logistics on submarine
  • Enhanced quality value addition to ensure optimum productivity up to highest standards by performing QA reviews, as well as performed organization and intermediate maintenance on electrical / submarine equipment
  • Served as Leading Petty Officer by training and supervising 10+ crew members for onboard ships both in-port and underway while utilizing radar coordinates to guide submarine safely and orderly underwater.
  • Conducted passive and active sonar searches for suspected targets.
  • Repaired AC/DC circuits, digital and fiber optic circuits, power supplies and servo systems.
  • Updated documentation such as technical manuals and equipment maintenance records.
  • Performed routine maintenance and replaced worn parts.

Education

BBA - Computer Information Systems

Georgia State University, J. Mack RobinsonCollege of Business
Atlanta, GA
05.2023

Associates of Applied Science - Air Traffic Management

Middle Georgia State College
2013

Skills

  • TECHNICAL SKILLS
  • Tools:
  • Remote Server Management
  • C Panel
  • Cisco
  • Confluence
  • SQL
  • Jira
  • E-Store
  • Service Now
  • Azure
  • Linux
  • Microsoft Office

Timeline

Cloud Support Technician

INAP
04.2023 - Current

Client Support Specialist

Boost IT
08.2022 - 02.2023

Professional Photographer

Self-employeed
07.2021 - Current

AIR TRAFFIC MANAGEMENT TRAINEE

FEDERAL AVIATION ADMINISTRATION
06.2015 - 10.2015

Field Service Technician

InComm
01.2015 - 08.2021

Barrell Packer

Southwire
06.2014 - 06.2015

FIELD SERVICE TECH-TERMINAL OPERATIONS TECHNICIAN

InComm
01.2012 - 06.2014

SUBMARINE SONAR TECHNICIAN 2ND CLASS

UNITED STATES NAVY
07.2006 - 07.2011

BBA - Computer Information Systems

Georgia State University, J. Mack RobinsonCollege of Business

Associates of Applied Science - Air Traffic Management

Middle Georgia State College

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DERRICK DUKESCloud Support Tech