Derrick Gordon
Green Bay,WI
Summary
Dynamic Concessions Supervisor with a proven track record at Delaware North, excelling in staff training and food safety compliance. Expert in scheduling and inventory management, I enhanced service efficiency and minimized waste. Recognized for effective communication and teamwork, driving exceptional customer satisfaction in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Concessions Supervisor
Delaware North
Green Bay, WI
07.2016 - Current
- Supervised daily operations of concessions, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety protocols and customer engagement techniques.
- Implemented inventory control measures to reduce waste and streamline procurement processes.
- Coordinated scheduling for team members to optimize coverage during peak event times.
Material Handler II
Natures Way
Green Bay, WI
03.2019 - 07.2024
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate documentation of received and dispatched goods.
- Maintained inventory accuracy through regular cycle counts and updates in inventory management systems.
- Collaborated with team members to streamline material handling processes, enhancing workflow efficiency.
Concessions Supervisor
PMI Entertainment Group
Green Bay, WI
10.2006 - 05.2019
- Supervised daily operations of concessions to ensure efficient service delivery.
- Trained and mentored staff on customer service standards and food safety protocols.
- Oversaw inventory management, ensuring product availability and minimizing waste.
- Developed schedules that optimized staffing levels during peak event times.
Education
University of Illinois At Chicago
Chicago, ILSkills
Scheduling staff
Employee training
Food safety compliance
Menu planning
Attention to detail
Teamwork and collaboration
Multitasking
Effective communication
Timeline
Material Handler II
Natures Way
03.2019 - 07.2024
Concessions Supervisor
Delaware North
07.2016 - Current
Concessions Supervisor
PMI Entertainment Group
10.2006 - 05.2019
University of Illinois At Chicago