Derrick Horton
Douglasville,GA
Summary
Driven professional with a track record of enhancing productivity and customer satisfaction at Maximus Call Center. Excelled in complaint handling and problem resolution, boosting efficiency through adept data entry and maintaining composure under pressure. Demonstrates proficiency in Microsoft Office and a commitment to customer data confidentiality, contributing to significant improvements in service delivery.
Overview
6
6
years of professional experience
Work History
Order Filler
Kehe Distribution
09.2022 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Customer Care Representative
Maximus Call Center
03.2018 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
No Degree - Criminal Justice
Southwest Community College
Summit, MSHigh School Diploma -
South Pike Senior High School
Magnolia, MS05.2014
Skills
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Order Processing
- Documentation And Reporting
- Cataloging
- Computer Skills
- Calm Under Pressure
- Microsoft Office
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Remote Office Availability
- Following scripts
Timeline
Order Filler
Kehe Distribution
09.2022 - Current
Customer Care Representative
Maximus Call Center
03.2018 - 09.2022
No Degree - Criminal Justice
Southwest Community College
High School Diploma -
South Pike Senior High School