Derrick Johnson
Jacksonville,FL
Summary
Results-driven Customer Service associate with hands-on experience in order fulfillment and customer support. Committed to delivering high-quality service that enhances customer satisfaction. Strong ability to resolve issues effectively while maintaining comprehensive product knowledge. Experienced in driving sales initiatives to boost overall revenue.
Overview
6
6
years of professional experience
Work History
Customer service Associate
Home Depot
Jacksonville, USA
04.2024 - Current
- Delivered exceptional customer service by assisting shoppers in product location and addressing inquiries.
- Efficiently unloaded merchandise from delivery trucks, ensuring accurate inventory placement.
- Maintained clean and organized sales floor through effective restocking and merchandising of displays.
- Handled incoming customer calls professionally, providing product information and directing inquiries.
- Collaborated with team members to fulfill customer needs promptly and accurately.
Account Representative
ARS National Financials Services
Jacksonville, Florida
03.2023 - 04.2024
- Managed client accounts to ensure timely communication and service delivery.
- Educated clients on financial products and services offered by the company.
- Maintained detailed records of all client communications.
- Recognized security risks to properly handle situations.
- Processed account updates and changes in the customer management system.
Customer Service & Team Member
Pet Supplies Plus
06.2020 - 02.2022
- Facilitated daily store operations by assisting customers in locating pet supplies and offering tailored product recommendations.
- Managed phone inquiries, providing detailed information on product availability, pricing, and store policies.
- Restocked shelves while ensuring product displays remained organized and visually appealing.
- Assisted customers with loading purchases into vehicles, delivering exceptional service post-sale.
- Collaborated with team members to achieve store objectives and create a welcoming environment for pet owners.
Education
Associates degree -
Keiser university
West palm beach12.2025
Skills
- Phone etiquette
- Customer service
- Effective communication
- Safety compliance
- Script adherence
- Problem solving
- Active listening
- Attention to detail
- Composure under pressure
- Shipping and receiving
- Order fulfillment
Timeline
Customer service Associate
Home Depot
04.2024 - Current
Account Representative
ARS National Financials Services
03.2023 - 04.2024
Customer Service & Team Member
Pet Supplies Plus
06.2020 - 02.2022
Associates degree -
Keiser university