Derrick Jones
Lubbock,TX
Summary
Detail-oriented professional with a strong background in managing client accounts and maintaining accurate records. Committed to enhancing service delivery and ensuring compliance, leveraging effective communication and problem-resolution skills.
Overview
2
2
years of professional experience
Work History
Texas Works Advisor
State Of Texas - Health And Human Services Commission
Lubbock, TX
03.2025 - Current
- Assisted clients in accessing health and human services programs.
- Evaluated client needs and provided appropriate referrals for services.
- Maintained accurate records of client interactions and service provision.
- Collaborated with team members to enhance service delivery processes.
- Participated in training sessions to improve knowledge of agency policies.
- Responded to inquiries regarding program eligibility and application procedures.
- Documented case notes to ensure compliance with state regulations.
- Interviewed clients to gather information, verified income and resources, and determined financial eligibility for programs like food stamps and Medicaid.
Account Associate
VXI Global Solutions - Lubbock
Lubbock, Texas
10.2023 - 11.2024
- Communicated with clients to resolve inquiries and provide product information.
- Managed client accounts to ensure timely and accurate service delivery.
- Maintained detailed records of client interactions and transactions in the system.
- Trained new associates on account handling procedures and company policies.
- Executed administrative tasks to support the overall operations of the account team.
- Responded promptly to inquiries from customers regarding payment status or billing questions.
- Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems.
Skills
- Client assessment
- Service referrals
- Case documentation
- Program eligibility
- Compliance tracking
- Account management
- Customer communication
- Problem resolution
- Effective interviewing
- Time management
- Active listening
- Client relationship management
- Empathy and understanding
- Customer service
- Problem-solving
Timeline
Texas Works Advisor
State Of Texas - Health And Human Services Commission
03.2025 - Current
Account Associate
VXI Global Solutions - Lubbock
10.2023 - 11.2024