Brandy Ketchum
Pampa,TX
Summary
Detail-oriented professional with a strong background in case management and client relations. Skilled in scheduling, record-keeping, and compliance, contributing to high client satisfaction. Committed to utilizing organizational skills to support efficient service delivery.
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Texas Works Elgibility Advisor
Texas Health & Human Services Commission
Pampa, Texas
08.2023 - Current
- Conducted in-person and telephone assessments to accurately determine client eligibility for state assistance programs.
- Advised clients on health and human services programs, enhancing their understanding of available resources.
- Scheduled appointments for clients needing to be assessed for state programs.
- Facilitated workshops to educate clients on resources and services, empowering them to navigate available support.
- Resolved client inquiries and issues through effective communication and problem-solving.
- Maintained accurate records of client interactions and service outcomes.
- Collaborated with colleagues to ensure compliance with state regulations and policies.
- Responded to customer inquiries regarding their case details and assistance status. from customers regarding their case.
The Colorful Cow Moo-tique
Self-employeed
Pampa, Texas
08.2019 - 08.2023
- Online boutique owner overseeing all business and sale operations.
- Recognized customer needs to enhance service delivery. of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Developed innovative strategies that improved team performance and achieved key outcomes.
- Collaborated with diverse coworkers to meet goals and resolve product and service issues.
- Resolved customer issues with knowledgeable and friendly service, resulting in high customer satisfaction.
Therapeutic Foster Parent
State Of Texas
Pampa, Texas
04.2004 - 05.2021
- Provided a safe and nurturing environment for foster children.
- Developed individualized care plans in collaboration with social workers.
- Implemented behavioral management strategies to support children's development.
- Facilitated regular communication with biological families and caseworkers.
- Collaborated with mental health professionals to ensure that prescribed medications were administered correctly and consistently monitored for effectiveness and side effects.
- Coordinated medical appointments and ensured access to healthcare services.
- Documented daily activities and progress in compliance with state regulations.
- Served as an advocate for children in their placements through active participation in discussions about their future plans .
- Supported children's educational development by ensuring they attended school regularly, providing tutoring if needed, and attending parent-teacher conferences when appropriate.
- Attended training sessions on trauma-informed care and child development.
- Organized recreational activities within the community such as sports teams or after school programs that promote physical activity.
- Developed positive relationships with birth families and other involved parties, such as caseworkers and therapists.
- Assisted in developing transition plans for children leaving foster care into a permanent placement setting.
Education
Associate of Science - Psychology
California Coast University
Santa Ana, CA 08.2005 - 05.2007
Pampa High School
Pampa , TXSkills
- Client assessment
- Eligibility determination
- Case management
- Customer relationship management
- Workshop management
- Workshop organization
- Program promotion
- Data entry
- General Computer
- Windows
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Organizational skills
- Task management
- Team collaboration
- Collaboration skills
- Client interaction
- Customer service
- Active listening
- Empathy and understanding
- Relationship building
- Resource allocation
- Task management
References
References available upon request.
Timeline
Texas Works Elgibility Advisor
Texas Health & Human Services Commission
08.2023 - Current
The Colorful Cow Moo-tique
Self-employeed
08.2019 - 08.2023
Associate of Science - Psychology
California Coast University
08.2005 - 05.2007
Therapeutic Foster Parent
State Of Texas
04.2004 - 05.2021
Pampa High School