Gabriel Rean

• Participated in new hire training and development tasks.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Gathered financial information from clients regarding income, assets and debts.
• Explained eligibility details and affordability options to patients with kindness and respect.
• Reviewed applications to verify client information and resolve discrepancies.
• Answered questions and responded to inquiries to deliver high level of service to patients.
• Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
• Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
• Monitored client accounts for any changes that could impact eligibility requirements.

• Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
• Addressed patient concerns to foster trust and satisfaction.
• Tracked developments in patient health for care team updates.
• Resolved problems with communication and billing to foster seamless services.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.

• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
• Built lasting connections with clients, encouraging continued engagement.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Mentored junior team members, contributing to their professional development and overall team success.
• Processed, scheduled and executed customer orders for new and established customers.

• Tracked performance metrics to identify areas of improvement, leading to targeted coaching sessions for team members.
• Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.
• Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
• Entered customer data into the system and communicated service concerns with the police department.
• Reduced false alarms by calibrating motion detectors and adjusting system settings as needed.
• Provided prompt emergency service responses, mitigating potential security risks for clients experiencing equipment malfunctions or breaches.

Virgin America Airlines/Metro By T-Mobile

• Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
• Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
• Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
• Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
• Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Produced consistently high-quality baked goods for customers.
• Maintained accurate inventory of baking supplies and ingredients.
• Followed food safety standards when handling ingredients.
• Prepared dough for variety of pastries, cakes and breads.
• Packaged finished products for sale.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Enhanced trainee engagement through interactive workshops and hands-on activities.