Maryeolitte Garcia
El Paso
Summary
Driven Works Advisor with notable success in project management and team leadership. Experienced in streamlining workflows, reducing costs, and improving overall efficiency within diverse industries. Strong communicator with a knack for identifying client needs and delivering practical solutions. Demonstrated ability to foster positive relationships, resulting in improved customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Texas Works Advisor I
Texas Health and Human Service Commission
El Paso
10.2024 - Current
- Collaborated with social workers to support patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Contacted client references and employers to determine legitimacy of applicant information.
- Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
- Identified and verified income and resources to document financial status of applicants and determine eligibility.
Guard 1
Deployed Services
03.2024 - 09.2025
- Safeguard all entry and exit points
- Report any hazards or damages to the facility
- Relay all medical emergencies to supervisor
- Observe and report
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Confronted unapproved individuals for questioning to determine course of action.
Team lead 2
GC Services
08.2023 - 03.2024
- Company Overview: Mercedes
- Serve as the primary point of contact for customers via phone
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Supervise 20+ agents to meet Quality Standards also company policies
- Provide/take in feedback and coaching in a courteous and professional manner
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Ensure quality standards compliance and policy is met each month
- Answered constant flow of customer calls with minimal waiting times
- Mercedes
Team lead
GC Services
04.2022 - 08.2023
- Company Overview: NCTA
- Work productively to determine the needs of customers and fast track solutions to those needs
- Answering inquiries by effectively researching, locating, and relying on information to customers
- Supervise 18 agents to meet QA and STATS standards (AHT, ACW, PROD, and Attendance)
- Provide/take in feedback and coaching in a courteous and professional manner
- Responsible for setting quality standards for incoming and outgoing calls
- Ensure quality standards compliance and policy is met each month
- Answered constant flow of customer calls with minimal waiting times
- Educate employees about the importance of protecting cardholder data
- PCI compliance
- NCTA
Medical assistant
Texas Arthritis Center
08.2021 - 03.2022
- Record patients' medical history and vital signs
- Prepare examination chairs for patients neat and clean
- Prepare and administer medications as directed by physician
- CIMZIA injection administration and charting
- Contact patient for follow up appointment, confirm that lab work has been completed and perform general office duties such as answering phone calls
Cashier
Marshalls
08.2020 - 07.2021
- Anticipated customer needs and provided them with high quality while upholding brand standards and values to ensure customer
- Responsible of giving correct change
- Organize Q-line
- Assist customers to apply for a TJX Credit card
Cashier
Burlington
09.2019 - 06.2020
- Organize Q-line
- Assisting customers with purchase (scanning merchandise)
- Happily, guided customers through the process of successfully finding their ideal styles
- Meticulously handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
Cashier
Wendy's Restaurant
El Paso
10.2018 - 07.2019
- Took accurate orders while providing five-star customer service
- Responsible for a till of up to four hundred dollars at a time
- Responsible for giving correct change
- Cross-trained in various other areas to assist wherever needed; food preparation, cleaning, and drive thru responsibilities
Sales Associate
Bustamante's Bien's
08.2016 - 09.2018
- Assist clients with the selection of their purchases
- Calculate sales tax to provide totals
- Responsible for till total to match all purchase totals
- Cleaned and organized merchandise
Education
Associated degree - CMA
Southwest University
El Paso, TX10.2022
High School -
Parkland High School
El Paso, TX05.2019
Skills
- Guard Card
- Efficient worker
- Team lead position
- Benefits administration
- Customer service
- Data confidentiality
- Bilingual communication
References
Available upon request
Timeline
Texas Works Advisor I
Texas Health and Human Service Commission
10.2024 - Current
Guard 1
Deployed Services
03.2024 - 09.2025
Team lead 2
GC Services
08.2023 - 03.2024
Team lead
GC Services
04.2022 - 08.2023
Medical assistant
Texas Arthritis Center
08.2021 - 03.2022
Cashier
Marshalls
08.2020 - 07.2021
Cashier
Burlington
09.2019 - 06.2020
Cashier
Wendy's Restaurant
10.2018 - 07.2019
Sales Associate
Bustamante's Bien's
08.2016 - 09.2018
Associated degree - CMA
Southwest University
High School -
Parkland High School