Misty Thompson
Floresville,TX
Summary
Results-driven professional with 5+ years in customer service and quality control, consistently meeting production goals and enhancing client satisfaction. Proven track record in policy compliance and training, seeking to leverage expertise in HR or Healthcare Administration to drive performance and foster organizational success.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Texas Works Advisor
Texas Health and Human Services Commission
San Antonio, Texas
06.2023 - 08.2024
- Achieved production goals while assisting clients with SNAP & Medicaid.
- Utilized policy knowledge to maintain accuracy and compliance in client services.
- Provided compassionate, timely service, demonstrating strong work ethic and commitment to clients.
Assembly Team Member
Caterpillar, Inc.
Seguin, Texas
03.2012 - 10.2012
- Assembled 500+ engines daily with 100% accuracy.
- Connected wire harnesses and components to ensure optimal functionality.
- Trained and mentored new hires to enhance their understanding of assembly processes.
Cashier / Stock Associate
Walmart
Seguin, Texas
06.2011 - 01.2012
- Delivered exceptional customer service and checkout experiences.
- Managed $1,000s daily with 99.9% accuracy.
- Organized freight and returns in stockroom to ensure efficient inventory management.
Education
Associate of Science - Healthcare Administration
Palo Alto College
San Antonio, TX01-2020
Skills
- Case management
- Policy compliance
- Customer service excellence
- Client education
- Critical thinking
- Judgment and decision-making
- Organizational skills
Accomplishments Certifications
- National Society of Leadership and Success, Active Member
- CPR Certified, 12/31/25
- Recognized for accuracy, quality, and teamwork
Certification
- (CE) Behavioral Patterns of Cultural Distance Non-Verbal
Communications - NDPHTN - IS-00242.b
Effective Communication - (L) Basic Communications Concepts to Change Risky Behaviors
NDPHTN - A Class About CLAS: Culturally and
Linguistically Appropriate Services
Timeline
Texas Works Advisor
Texas Health and Human Services Commission
06.2023 - 08.2024
Assembly Team Member
Caterpillar, Inc.
03.2012 - 10.2012
Cashier / Stock Associate
Walmart
06.2011 - 01.2012
Associate of Science - Healthcare Administration
Palo Alto College