Jocelyn Billups
Grand Prairie ,TX
Summary
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for Type cases.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Texas Works Advisor
Texas Health and Human Services Commission
Dallas, TX
07.2018 - Current
- Data entry
- Process Medicaid & Food Stamp applications
- Determine eligibility of benefits
- Interview clients
Customer Service Representative
Maximus
Athens, TX
10.2016 - 07.2018
- Take customer applications for Medicare/Medicaid
- Provide case status & application updates
- Update case demographics
- Assist with compliant
Education
Bachelor of Business Administration - Business Administration
The University of Texas of the Permian Basin
Odessa, TX12.2019
Associate's degree - Liberal Arts & Sciences
Trinity Valley Community College
Athens, TX05.2014
Skills
- Case Management
- Microsoft Office
- Customer service
- Computer literacy
- Organizational skills
- Time management
- Microsoft Outlook
- Phone etiquette
- Communication skills
- Data entry
- Administrative Experience
- Marketing
- Appointment scheduling
- Computer skills
- Multi-line phone systems
Certification
- TABC Certified
- Food Handler Certification
- Esthetician License March 2024 to March 2026
- Bartender License Present
Timeline
Texas Works Advisor
Texas Health and Human Services Commission
07.2018 - Current
Customer Service Representative
Maximus
10.2016 - 07.2018
Bachelor of Business Administration - Business Administration
The University of Texas of the Permian Basin
Associate's degree - Liberal Arts & Sciences
Trinity Valley Community College