Derrick Roberts
Chicago,Illinois
Summary
Reliable and flexible driver known for excellent time management and problem-solving abilities. Proven track record of maintaining high standards in customer satisfaction and operational efficiency, ready to contribute to team success.
Dependable driver with a strong record of achieving timely deliveries and maintaining vehicle efficiency. Committed to outstanding customer service and safety compliance, ensuring packages arrive in excellent condition.
Dedicated professional with extensive experience in delivery and ramp operations. Skilled in effective communication and adaptable to changing schedules, consistently delivering exceptional service and maintaining punctuality in all tasks.
Hardworking employee enthusiastic about learning all field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
4
4
Certification
Work History
Driver
Amazon Flex
2019.12 - Current
- Navigated optimized delivery routes to ensure timely package distribution.
- Maintained vehicle cleanliness and operational efficiency through regular inspections.
- Communicated effectively with clients to address concerns and provide updates.
- Demonstrated adaptability by efficiently managing changing delivery schedules.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Ramp Agent
Southwest Airlines
2007.06 - Current
- Loaded and unloaded luggage, ensuring timely aircraft turnaround.
- Operated ground support equipment safely and efficiently.
- Communicated with flight crews to facilitate smooth boarding processes.
- Conducted routine inspections of ramp area for safety compliance.
- Trained new team members on operational procedures and safety protocols.
- Coordinated baggage handling to minimize delays and enhance customer satisfaction.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
Contractor
Smith and Smith Construction
2005.08 - 2006.10
- Coordinated with subcontractors and suppliers to streamline workflow and enhance productivity.
- Conducted site inspections to assess progress and address potential issues proactively.
- Established strong relationships with clients, ensuring satisfaction through regular updates and communication.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Stocker
Harvey Public Library
2002.07 - 2006.04
- Organized and stocked library materials to ensure efficient access for patrons.
- Monitored inventory levels and reported discrepancies to maintain accurate stock records.
- Collaborated with team members to optimize shelving layouts for improved visibility and accessibility.
- Implemented best practices for material handling, enhancing workflow efficiency during peak hours.
- Assisted patrons in locating resources, fostering positive user experiences within library environment.
- Developed strategies for space utilization, maximizing storage capabilities within available shelving units.
Education
Associate of Science - Business Administration
American InterContinental University
Schaumburg, IL2012-09
Skills
- Time management
- Customer service
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Flexible schedule
- Type 35 words per min
- Efficient in Microsoft Office
- Valid Driver's license
- Punctuality
- GPS and route planning
Certification
Bloodborne pathogens
Hippa
Forklift certified
Parent Mentor certificate
Timeline
Driver
Amazon Flex
2019.12 - Current
Ramp Agent
Southwest Airlines
2007.06 - Current
Contractor
Smith and Smith Construction
2005.08 - 2006.10
Stocker
Harvey Public Library
2002.07 - 2006.04
Associate of Science - Business Administration
American InterContinental University