Derrick Smith
Lawrenceville,Georgia
Summary
Organized and experienced team leader skilled in building positive rapport, inspiring trust, and guiding teams towards organizational goals. Strong facilitator adept at cross-departmental collaboration with co-management and top-level leadership. Excellent trainer and mentor supporting team members' growth. Proven ability to multitask and successfully execute impactful initiatives. Creates a dynamic and positive workplace culture aligned with organizational mission and values, fostering overall team success. Proudly trains new hires and mentors struggling workers to help them reach their full potential and contribute to team success.
Overview
3
3
years of professional experience
Work History
Team Lead
Krispy Kreme
Buford, GA
11.2020 - 08.2021
- Delegate task needed to be completed by team members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Sales associate
Kristy Kreme
06.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Floor Clerk
The Complex Sports & Entertainment
09.2018 - 05.2020
- Engage with customers and elevate their experience
- Inform customers about games they may not be familiar with
- Supported sales associates in locating items promptly, resulting in improved customer experience and increased sales.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Contributed to effective communication among team members through clear reporting of issues and concerns.
- Assisted in training new employees on essential job functions, leading to a more cohesive workforce and reduced errors in task execution.
- Optimized floor layout, enabling easy access to popular products and improving overall store appearance.
- Collaborated with team members, ensuring a smooth workflow in the warehouse and meeting daily targets.
- Promoted positive relationships with vendors through professional communication during shipment deliveries or discrepancies resolution.
- Demonstrated adaptability by performing a range of tasks, including data entry, inventory control, and customer assistance when necessary.
- Maintained a clean work environment by performing routine cleaning tasks, reducing workplace hazards and promoting employee safety.
- Ensured compliance with company policies by verifying incoming shipments against purchase orders and invoices.
- Facilitated successful end-of-day procedures by performing thorough checks on outgoing shipments, ensuring accuracy and completeness before transit..
Education
Bachelor of Business Administration - B.S. -
School of Thomas H. Albinson II School of Business, West Virginia Wesleyan College
Buckhannon, WV05.2025
Skills
Coaching and Mentoring
Customer Focus
Workplace Safety
Operations Management
Performance Improvement
Diversity and Inclusion
Key Performance Indicators
Human Resources Management
Stakeholder Management
Problem-Solving
Teamwork and Collaboration
Attention to Detail
Team motivation
Staff Training
Work Planning and Prioritization
Conflict Resolution
Goal Setting
Complex Problem-Solving
Quality Improvement
Cash Handling
Safety
SMART goals
Multitasking Abilities
Active Listening
Project Planning
Team building
Interpersonal Communication
Technology
Microsoft Word
Microsoft Excel
Microsoft Teams
Microsoft PowerPoint
Zoom online meetings
Google Meet online meetings
Windows
iOS
Timeline
Team Lead
Krispy Kreme
11.2020 - 08.2021
Sales associate
Kristy Kreme
06.2020 - 11.2020
Floor Clerk
The Complex Sports & Entertainment
09.2018 - 05.2020
Bachelor of Business Administration - B.S. -
School of Thomas H. Albinson II School of Business, West Virginia Wesleyan College