Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Stevens

Erie,PA

Overview

19
19
years of professional experience
1
1
Certification

Work History

Body Shop Estimator

Toyota of Erie
Erie, PA
08.2023 - Current
  • Created estimates for insurance companies, detailing parts and labor costs.
  • Provided customer service by answering inquiries about repair status.
  • Coordinated with other departments to ensure timely completion of repairs.
  • Documented detailed notes regarding each repair job for future reference.
  • Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
  • Distributed vehicle parts to technicians for replacement on in-shop vehicles.
  • Reviewed damaged vehicles to determine repair costs and procedures.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Met with customers to explain the repair process and answer questions.
  • Ordered parts required for vehicle repairs.

Rental Car Manager

Superior Toyota 05-20, Toyota of Erie 20-Present
Erie, PA
05.2005 - Current
  • Developed and implemented rental car policies, procedures and standards.
  • Analyzed data from various sources such as surveys, financial statements and customer feedback forms to evaluate overall performance of the rental car division.
  • Ensured compliance with all federal, state and local laws related to renting out vehicles.
  • Conducted regular vehicle inspections to ensure safety regulations were met and vehicles were properly maintained.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Inspected returned vehicles for damage or missing items before finalizing paperwork with customers.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Body Shop Assistant

Toyota of Erie
Erie, PA
01.2023 - 08.2023
  • Provided customer service by answering questions related to products or services offered in the shop.
  • Attended advanced training classes to learn new skills and earn certifications for auto body work.
  • Distributed vehicle parts to technicians for replacement on in-shop vehicles.
  • Provided customers with invoices and receipts detailing services performed.
  • Served as point-of-contact for customer inquiries about body care products or services offered in the shop.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Strong Vincent High School
Erie, PA
06-1996

Edinboro University of Pennsylvania
Edinboro, PA

Skills

  • Motor Vehicle Physical Damage Appraisers License# 1142499
  • Proficient in CCCone Software
  • Insurance Knowledge
  • Accurate Estimates
  • Vehicle Inspection
  • Proficient in CDK
  • Proficient in TSD rental car system

Certification

  • Motor Vehicle Physical Damage Appraiser License# 1142499

Timeline

Body Shop Estimator

Toyota of Erie
08.2023 - Current

Body Shop Assistant

Toyota of Erie
01.2023 - 08.2023

Rental Car Manager

Superior Toyota 05-20, Toyota of Erie 20-Present
05.2005 - Current

High School Diploma -

Strong Vincent High School

Edinboro University of Pennsylvania

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Derrick Stevens