Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Certification
Timeline
Generic

Derrick Swason

Houston,Texas

Summary

Experienced and safety-conscious CDL Class A driver seeking the opportunity to utilize exceptional driving skills and thorough knowledge of DOT regulations. I am dedicated to ensuring timely deliveries, and maintaining a clean driving record while upholding high standards of customer service. I plan to excel in route planning, vehicle maintenance, and load securing to contribute to the efficient operation of your fleet.

Safe driving record, attention to detail, time management, adaptability, flexibility, team player, exceptional communication skills.

Knowledgeable [Desired Position] with background in commercial trucking. Proven ability to navigate diverse routes and handle various cargo types effectively. Demonstrated expertise in safety protocols and adherence to regulations.

Professional driver with comprehensive experience in commercial transportation. Strong focus on safety, route planning, and timely deliveries. Consistently dependable, adaptable to changing schedules, and skilled in team collaboration. Proven track record in maintaining vehicle integrity and adhering to regulations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Commercial Truck Driver

Silver Eagle Distribution
06.2022 - Current
  • Safely operate a commercial vehicle
  • Transport goods and materials while adhering to traffic laws and safety regulations
  • Ensure timely delivery of goods to designated locations, following specified routes and schedules
  • Perform routine inspections and maintenance checks on the truck
  • Verify load against shipping papers and ensure accuracy of delivery
  • Maintain accurate records of mileage, fuel consumption, and hours of service
  • Complete required paperwork and logbooks as per regulatory and company requirements
  • Communicate with dispatchers, warehouse staff, and customers to ensure smooth logistics and resolve any issues that may arise during transport
  • Adhere to all DOT regulations and company policies related to driving and vehicle operation
  • Resolve customer issues or complaints promptly and escalate complex problems to management when necessary
  • Ensure customer satisfaction by offering solutions and alternatives as appropriate

Lead Distributor

Walmart Distribution Center
08.2019 - 01.2022
  • Streamlined distribution processes for improved efficiency and reduced delivery times.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
  • Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
  • Developed strong relationships with key accounts, leading to increased repeat business.

Sales Associate

Convergys CSR
01.2005 - 06.2019
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Business Administration And Management

Texas Southern University
Houston, TX

Skills

  • Sales
  • Business Management
  • Communication
  • Problem-solving
  • Multitasking Expertise
  • Vehicle inspection
  • Transportation management
  • Problem-solving skills
  • Accurate recordkeeping
  • Safe driving practices
  • Logbook maintenance
  • Maintaining safety
  • Safety reporting
  • Assisting customers
  • Lifting heavy objects
  • Customer satisfaction
  • Route planning

Roles And Responsibilities

  • Safely operate a commercial vehicle.
  • Transport goods and materials while adhering to traffic laws and safety regulations.
  • Ensure timely delivery of goods to designated locations, following specified routes and schedules.
  • Perform routine inspections and maintenance checks on the truck.
  • Verify load against shipping papers and ensure accuracy of delivery.
  • Maintain accurate records of mileage, fuel consumption, and hours of service.
  • Complete required paperwork and logbooks as per regulatory and company requirements.
  • Communicate with dispatchers, warehouse staff, and customers to ensure smooth logistics and resolve any issues that may arise during transport.
  • Adhere to all DOT regulations and company policies related to driving and vehicle operation.
  • Resolve customer issues or complaints promptly and escalate complex problems to management when necessary.
  • Ensure customer satisfaction by offering solutions and alternatives as appropriate.

Certification

  • Electronic Logging Device Compliance Training – Federal Motor Carrier Safety Administration.
  • Forklift Certification
  • Alcohol & Drug Testing Regulations Training Certificate – Federal Motor Carrier Safety Administration.
  • Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
  • Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.

Timeline

Commercial Truck Driver

Silver Eagle Distribution
06.2022 - Current

Lead Distributor

Walmart Distribution Center
08.2019 - 01.2022

Sales Associate

Convergys CSR
01.2005 - 06.2019

Business Administration And Management

Texas Southern University
Derrick Swason