Derrick Thurmond
Liberty
Summary
Accomplished professional with a strong background in customer service management and team leadership. Recognized for enhancing operational processes and fostering positive client relationships, committed to delivering measurable improvements in service delivery.
Who takes pride in the work that is done. Willing to relocate for right job.
Overview
17
17
years of professional experience
Work History
Service Manager
Shoppa's John Deere
Liberty, TX
12.2024 - Current
- Managed service department operations, ensuring efficient workflow and customer satisfaction.
- Coordinated scheduling of technician assignments to optimize service delivery.
- Trained staff on equipment maintenance procedures and safety protocols.
- Resolved customer inquiries and service issues promptly to enhance client relationships.
- Analyzed service metrics to identify areas for operational improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Advisor
Shoppa's John Deere
Bay City, TX
03.2021 - 12.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed scheduling to optimize workflow efficiency.
- Educated customers on product features, benefits, and maintenance for improved satisfaction.
- Collaborated with technicians to ensure accurate diagnostics and timely repairs.
- Developed and maintained relationships with customers to enhance loyalty and retention.
- Streamlined communication between departments to improve service delivery processes.
Warehouse Manager
Nutriein Solutions
Blessing, TX
04.2009 - 03.2021
- Streamlined inventory management processes to enhance accuracy and efficiency in stock handling.
- Implemented best practices for warehouse safety, reducing incidents and improving compliance with regulations.
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Led team training initiatives, fostering a culture of continuous improvement and operational excellence.
Education
Automotive - Automotive Technology
Universal Technical Institute
Houston, TX08-2000
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Reliable and responsible
Timeline
Service Manager
Shoppa's John Deere
12.2024 - Current
Service Advisor
Shoppa's John Deere
03.2021 - 12.2024
Warehouse Manager
Nutriein Solutions
04.2009 - 03.2021
Automotive - Automotive Technology
Universal Technical Institute