Summary
Overview
Work History
Education
Skills
Timeline
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Derrick Walker

Princeton,IN

Summary

Detailed Client Service Manager known for having great communication skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Ready to leverage experience and abilities to take on a challenging new role.

Overview

28
28
years of professional experience

Work History

Manager

Walker's Hometown Store
Princeton, IN
11.2007 - Current
  • Established relationships with key clients, while maintaining existing customer base.
  • Maintained accurate records of all transactions between customers and company .
  • Provided technical support for customers, answering questions about product features and capabilities.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Inspected goods for damages or defects, reported issues and resolved discrepancies with suppliers.
  • All duties too numerous to list

Supervisor

Catacombs
Evansville, IN
10.1996 - Current
  • Evaluated existing processes regularly for potential optimization opportunities.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of up to 40 employees in daily operations.

Education

High School Diploma -

Princeton Community High School
Princeton, IN
05-2002

Some College (No Degree) - Automotive Diesel Technology

Oakland City University
Oakland City, IN

Skills

  • Sales Techniques
  • Staff Training and Development
  • Teamwork and Collaboration
  • Customer Service
  • Process Improvement
  • Relationship Building
  • Computer configurations
  • Hardware Configuration
  • Hardware troubleshooting
  • Installation and Repair
  • Excellent Communication
  • Printers and Peripherals Installation
  • Preventive Maintenance
  • System Upgrades
  • Software Installation
  • Issue diagnosis and resolution
  • Analytical Thinking
  • System diagnostics
  • Computer Assembly
  • Application installations
  • User Training
  • System Testing

Timeline

Manager

Walker's Hometown Store
11.2007 - Current

Supervisor

Catacombs
10.1996 - Current

High School Diploma -

Princeton Community High School

Some College (No Degree) - Automotive Diesel Technology

Oakland City University

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Derrick Walker