Derrick Washington
Self-employeed
Columbus,OH
16
years of professional experience
Work History
Delivery Driver
7 Years- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery schedules and reduce fuel consumption.
- Maintained vehicle cleanliness and operational readiness through regular inspections and servicing.
- Developed strong relationships with customers, enhancing repeat business and referrals.
- Resolved delivery issues promptly, maintaining high standards of service quality.
Receiving Clerk
1 Year 3 Months- Oversaw receipt and inspection of incoming merchandise to ensure quality and accuracy. If actual delivery varied from expected, it was my job to edit inventory system to ensure accurate billing.
- Trained new staff on receiving procedures, safety protocols, and inventory management systems.
- Implemented process improvements that enhanced efficiency in goods receiving and storage operations.
- Coordinated with other clerks and department heads to ensure proper inventory receiving and delivery.
- Directed department associates to ensure proper each tasking received proper attention at a given time.
- Scheduled deliveries from outside vendors.
Non-Inventory Receiver
3 Years 3 Months- Ensured accurate receipt and inspection of incoming non-inventory shipments.
- Collaborated with warehouse teams to streamline receiving processes, reducing delays.
- Trained new team members on safety protocols and operational procedures for non-inventory handling.
- Implemented inventory tracking systems to enhance visibility and accountability of received materials.
- Received and inspected incoming shipments, ensuring accuracy and quality compliance.
- Managed roster and permissions for site PPE vending systems.
Call Center Supervisor
6 Years 8 Months- Oversaw daily operations, ensuring adherence to quality standards and performance metrics.
- Trained and mentored team members, enhancing service delivery and employee engagement.
- Implemented process improvements, resulting in increased efficiency and reduced call handling times.
- Analyzed performance data to identify trends, driving targeted coaching for underperforming agents.
- Coordinated with cross-functional teams to resolve complex customer issues effectively and efficiently.
- Developed training programs focused on skill enhancement and knowledge retention for new hires.
- Led weekly team meetings to review goals, celebrate achievements, and address challenges collaboratively.
Education
High School Diploma
Skills
Attention to detail
Time management
Dependable and reliable
Punctual
Safe driving
Training and mentoring
Goal oriented
Complex Problem-solving
Inventory control
Staff development
Team building
Timeline
Receiving Clerk
Bath & Body Works
11.2023 - 02.2025Read More
Delivery Driver
Self-employeed
06.2019 - 06.2026Read More
Non-Inventory Receiver
Amazon
11.2016 - 02.2020Read More
Call Center Supervisor
Teleperformance USA
03.2010 - 11.2016Read More
Marion Abramson Senior High
High School Diploma
Read More