Derrick Wilson
DeLand
Summary
Hardworking HVAC Service Manager who knows how to talk to people and get the job done right. Builds strong relationships with techs and helps them succeed in the field. Trusted by the team for being fair, reliable, and hands-on. Focused on keeping customers happy, solving problems quickly, and helping the company grow.
Overview
25
25
years of professional experience
1
1
Certification
Work History
HVAC Training and Development Manager
Strada Services
Sanford
02.2025 - Current
- Developed training manuals for technian onboarding and on the job training in multiple lines of businesses
- Coordinate scheduling for training sessions in multiple states
- Assist in evaluating training effectiveness through managers feedback
HVAC Service and Warranty Manager
Strada Services
Sanford
03.2021 - 02.2025
- First HVAC Manager hired at Strada Services in 2021
- Hired all initial start up technicians, maintained scheduling, truck inventory, and provided technical support for Orlando, Tampa, Ocala, and Jacksonville
- Warranty Manager April 2022 - May 2023
- Service Manager May 2023 - Feb. 2025
- Communicated with dispatch, installation, and parts teams to ensure timely and accurate service to customers
- Followed up on and resolved customer escalation issues
- Monitored technicians service calls to ensure they were achieving their performance goals including average ticket per call, sales leads, and callback average
- Held positive weekly technicain meetings with training and safety topics
- Provided regular feedback to the Operations Manager on the departments performance
Warranty Service Manager
One Stop Cooling & Heating
Winter Park
01.2017 - 03.2021
- Communicated with builders, homeowners, and the dispatch team for accurate and timely scheduling
- Provided technical support to technicians
- Held weekly technician safety and training meetings
HVAC Service Technician
Air Flow Designs
Casselberry
01.2001 - 12.2016
- Installed HVAC systems in residential homes
- Conducted routine maintenance on heating and cooling units
- Diagnosed issues in HVAC systems using specialized tools
- Educated homeowners on the repairs that were made and recommended upgrades to their system on every call
Education
Air Conditioning, Heating, And Refrigeration - HVACR
Daytona State College
Daytona Beach, FL12-1997
High School Diploma - General Studies
Deland High School
DeLand, FL05-1991
Skills
- Team leadership
- Technical support for technicians
- EPA certified
- NATE certified
- KPI tracking
- Dispatch coordination and workload balancing
- Maintain service revenue growth
- Hiring, onboarding, and retaining skilled technicians
- Handle escalations and customer complaints professionally
- Service Titan
Certification
- EPA Type ll certified
- NATE certified for Heat Pumps
Timeline
HVAC Training and Development Manager
Strada Services
02.2025 - Current
HVAC Service and Warranty Manager
Strada Services
03.2021 - 02.2025
Warranty Service Manager
One Stop Cooling & Heating
01.2017 - 03.2021
HVAC Service Technician
Air Flow Designs
01.2001 - 12.2016
Air Conditioning, Heating, And Refrigeration - HVACR
Daytona State College
High School Diploma - General Studies
Deland High School
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