Derrick Solomon
Frankliln,Tennessee
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. 15 years of increasing revenue and profitability and managing loss and shrinkage. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
15
15
years of professional experience
Work History
Executive Director
Hard Bargain Association
01.2020 - Current
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Raised over $1,000,000 in corporate sponsorship funds for nonprofits events.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Increased new capacity and technology bases to bring more customer services strategies.
- Leveraged experience through vital management positions guiding business to success through pandemic.
- Planned and implemented fundraising events.
Assistant Store Manager
Comcast
02.2019 - 01.2020
- • Responsible for supervising, coaching, mentoring, and performance managing employees to guide performance and development for 18 employees and co-managed other Xfinity store locations
- • Prepare weekly and monthly sales analysis reports, sales and operational reports, work with Senior Management to identify new sales opportunities, skill or will gaps, and ensure compliance with all corporate requests.
- • Trained and coached to behaviors using GREAT coaching techniques which led to increased sales/production/ and overall OSAT (Overall Satisfaction and TTA (Time to Assist) month over month
- • Provide periodic performance reviews of employees using monthly scorecards
Xfinity Sales Consultant
COMCASTNBC UNIVERSAL, INC
06.2012 - 02.2019
- • Responsible for supervising, coaching, mentoring, and performance managing employees to guide performance and development for 20 employees and co-managed other Xfinity store locations
- • Prepare weekly and monthly sales analysis reports, sales and operational reports, work with Senior Management to identify new sales opportunities, skill or will gaps, and ensure compliance with all corporate requests.
- • Trained and coached to behaviors using GREAT coaching techniques which led to increased sales/production/ and overall OSAT (Overall Satisfaction and TTA (Time to Assist) month over month
- • Provide periodic performance reviews of employees using monthly scorecards
IP Technical Support Specialist
COMCASTNBC UNIVERSAL, INC, Tier One
12.2008 - 06.2012
- Knowledgeable on all software programs that are imperative to run companies' businesses.
- Includes Cable Data, Grandslam, Comtrac, and Vision.
- Knowledgeable of how to setup and troubleshoot every Xfinity product on market. Sell value with products and services to customers.
- Assist supervisor/leader in any task that is held within team.
- Assist fellow co-workers in any problem that need to be resolved rapidly.
- De-escalate any know issue with customers to make friendly environment.
- Dress neat and professional at all times.
Education
Associate of Arts - Non Profit Management
Center For Non Profit
CNM 12.2020
Internet Protocol Certification - Comcast NBC Information Technology
COMCAST UNIVERSITY
Nashville, TN2008
Vocational Degree - Business Office Technology
SHREVEPORT JOB CORPS
Sheveport, La2004
High School Diploma -
RINGGOLD HIGH SCHOOL COMPLEX
Ringgold, LA2003
Skills
- Customer service
- Information technology
- Market
- Office management
- Sales
- Troubleshoot
- Relationship building and management
- Goals and performance
- POS systems operations
- Stock management
- New-Hire Training
- Sale expertise
- Staff Management
- Staff Supervision
Accomplishments
- 2023 The Marquis Who's Who publication recognition for demonstrating elite leadership and volunteership within Franklin, TN.
- Awarded Excellence in Infill in a Historic District for New Home build 502 11th Ave N by The Heritage Foundation of Williamson County, TN.
- Named 2022 Philanthropic Hero by Your Williamson advocacy for preservation development initiatives in Franklin, TN and Williamson County.
- Awarded member of Leadership of Franklin 2022 - 2023
- Comcast: Achieved four time Comcast NBC Universal Elite member. Aggressively pursued to top two percent Sales Consultant in the nation
- Presented Customer Executive of the Month May 2010
- Presented on the cover of Cable Connection twice 2010, 2011
- Nominated for nine Song of Praises 2009. Won Six Voice of Customer Certificates for best team overall
in 2009 - Rent-A-Center: Awarded four Store of the Month awards in 2007-2008
- Awarded eight Employee of the Month awards 2007-2008
- Awarded Employee of the Year 2007
Quote
Someone is sitting in the shade today because someone planted a tree a long time ago.
Warren Buffett
Timeline
Executive Director
Hard Bargain Association
01.2020 - Current
Assistant Store Manager
Comcast
02.2019 - 01.2020
Xfinity Sales Consultant
COMCASTNBC UNIVERSAL, INC
06.2012 - 02.2019
IP Technical Support Specialist
COMCASTNBC UNIVERSAL, INC, Tier One
12.2008 - 06.2012
Associate of Arts - Non Profit Management
Center For Non Profit
Internet Protocol Certification - Comcast NBC Information Technology
COMCAST UNIVERSITY
Vocational Degree - Business Office Technology
SHREVEPORT JOB CORPS
High School Diploma -
RINGGOLD HIGH SCHOOL COMPLEX