Derrico Jackson
Anchorage,AK
Summary
Dynamic hospitality professional with proven expertise in food safety and customer service, honed across roles at Buffalo Wild Wings and G Gin Bar. Excelled in team support and server training, significantly enhancing dining experiences. Recognized for exceptional leadership and a strong work ethic, consistently achieving and surpassing service goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Anchorage, AK
10.2023 - Current
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Holland Princess America
Anchorage, AK
05.2023 - 10.2025
- Resolved conflicts between employees quickly and fairly.
- Informed customers of daily specials and signature menu items.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Stocked service areas with supplies during slow periods.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Presented menus and answered questions regarding items.
- Worked with management to coordinate special functions and events.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Bartender Supervisor
G Gin Bar
Marbella, España
02.2020 - 04.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Poured wine, beer and cocktails for patrons.
- Created monthly work schedules for bartending staff based on business volume and needs.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Reported any discrepancies in cash register funds to management.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Distributed food to service staff for prompt delivery to customers.
- Supervised cleanliness of guest service areas before, during and after service.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Parkview High School
Springfield, MO03-2006
Skills
- Team member support
- Order delivery practices
- Hostess support
- Hospitality service expertise
- Server training
- Food safety practices
- Strong work ethic
- Customer service
- Cash handling
- Food safety
Certification
- TAP
- Anchorage food safety handler
- Marijuana Handler License
Timeline
Server
Buffalo Wild Wings
10.2023 - Current
Server
Holland Princess America
05.2023 - 10.2025
Bartender Supervisor
G Gin Bar
02.2020 - 04.2023
High School Diploma -
Parkview High School
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