William Wrght
New York,NY
Summary
Customer service expert with extensive experience across diverse settings, including food service and retail. Strong track record in managing customer relationships, resolving complaints, and optimizing workflow. Effective in training teams to uphold service standards while ensuring a positive environment for both customers and colleagues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
PGA Tour Superstore
Knoxville, Tennessee
10.2023 - 02.2026
- Resolved customer inquiries and complaints with empathy and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided timely assistance to customers via phone and email communications.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted in training new staff on company policies and customer service practices.
Server
Anaba Japanese Cuisine
Knoxville, Tennessee
09.2022 - 10.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Recommended menu items based on customer preferences and dietary needs.
- Processed customer orders accurately using point-of-sale system.
- Managed table assignments to optimize workflow and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and serving stations.
- Assisted in training new servers on menu items and service standards.
Movie Theater Employee
Regal Cinebarre
Knoxville, Tennessee
07.2021 - 09.2022
- Managed concessions counter, efficiently preparing and serving food and beverages to enhance guest experience.
- Gained expertise in point-of-sale systems and delivered service to customers in fast-paced environment.
- Addressed guest inquiries and concerns, ensuring exceptional customer service and satisfaction.
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Completed food handling and alcohol service training to ensure compliance with health and safety regulations.
- Maintained cleanliness of theaters, lobbies, and restrooms throughout shifts.
- Collaborated with team members to ensure efficient workflow during busy times.
Cashier
Food City
Knoxville, Tennessee
03.2015 - 05.2019
- Processed customer transactions efficiently and accurately at busy checkout lanes.
- Handled cash, credit, and electronic payments with care and attention.
- Utilized point-of-sale systems to manage transactions and inventory updates effectively.
- Assisted customers with product inquiries and provided friendly service.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
Education
Associates of Fine Arts - Theater
Pellissippi State Community College
Knoxville, TN05-2021
Skills
- Customer service
- Complaint resolution
- Product upselling
- Customer relationship management
- POS system management
- Point-of-sale efficiency
- Training staff
- Cross-department collaboration
- Time management
- Adaptability to change
- Effective communication
- Team collaboration
- Critical thinking
Hobbies and Interests
- Filmmaking - I have written and directed one short film, and produced an additional one
- Acting - I have performed in seven theatrical productions in both lead and supporting roles
- Directing - I have to date directed four theatrical productions (two plays and two musicals)
- Technical Theatre - I have filled a variety of technical roles such as stage management, spotlight operation, and side stage set management
Volunteer Experience
- Fort Sanders Educational Development Center, Knoxville, Tennessee, This is a special needs school in Knoxville that offered an after school daycare that I volunteered with in college. Through this I worked with the children, helped organize their after school day and experiences, and worked with the staff to care for their various needs.
- Primary Players Children's Theatre Group, Maryville, Tennessee, After acting with the group and serving various technical roles, I was given a spot on the board of directors (the first alum to hold such a position) and was honored to direct four productions for the company.
Affiliations
- Children's Theater
- Special Needs Childcare
Timeline
Customer Service Representative
PGA Tour Superstore
10.2023 - 02.2026
Server
Anaba Japanese Cuisine
09.2022 - 10.2023
Movie Theater Employee
Regal Cinebarre
07.2021 - 09.2022
Cashier
Food City
03.2015 - 05.2019
Associates of Fine Arts - Theater
Pellissippi State Community College