Derrion Harris
Houston,TX
Summary
The enclosed resume will furnish you with information concerning my overall employment background, training, education and skills.
Overview
10
10
years of professional experience
Work History
Technology Support Specialist
Motorola Solutions
04.2014 - 01.2017
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Customer Experience Agent
Auto Club Enterprises
02.2017 - 01.2020
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Financial Accountant
National Oilwell Varco Inc
03.2020 - 09.2022
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Claim Benefit Specialist
Steward Health Care
05.2023 - 08.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Patient Registration Specialist
HCA Healthcare: Methodist Hospital
03.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Education
Bachelor of Business Science - Entrepreneurship
University of Houston - Downtown
Houston, TX05.2020
Skills
- Creativity
- Customer Service
- Marketing
- Emotional Intelligence
- Leadership
- Account Management
- Technical Support
Timeline
Claim Benefit Specialist
Steward Health Care
05.2023 - 08.2023
Financial Accountant
National Oilwell Varco Inc
03.2020 - 09.2022
Patient Registration Specialist
HCA Healthcare: Methodist Hospital
03.2020 - Current
Customer Experience Agent
Auto Club Enterprises
02.2017 - 01.2020
Technology Support Specialist
Motorola Solutions
04.2014 - 01.2017
Customer Service Representative
LIBERTY MUTUAL INSURANCE COMPANY
Bachelor of Business Science - Entrepreneurship
University of Houston - Downtown