Demetria Boyd
Memphis,TN
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Edfinancial Services
Remote
01.2024 - Current
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
- Followed up with customers after their purchase to ensure satisfaction.
Customer Service Representative
Walmart
Remote
01.2022 - 11.2023
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Collected deposits or payments and arranged for billing.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Warehouse Lead
Milwaukee Tool
Memphis, TN
12.2019 - 08.2021
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Packaged items with appropriate materials to prevent damage during shipping.
- Provided feedback on improvement opportunities within the warehouse environment.
- Used computer and company software to enter shipment and inventory records.
Administrative Assistant
PepsiCo
Memphis, TN
03.2016 - 01.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Managed office supplies inventory and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
High School Diploma -
Finch Henry Jobs
Memphis, TN04-2015
Skills
- Membership renewals
- CRM system updates
- Account management
- Database management
- Meeting deadlines
- Client relations
Timeline
Client Service Representative
Edfinancial Services
01.2024 - Current
Customer Service Representative
Walmart
01.2022 - 11.2023
Warehouse Lead
Milwaukee Tool
12.2019 - 08.2021
Administrative Assistant
PepsiCo
03.2016 - 01.2019
High School Diploma -
Finch Henry Jobs
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