Derryn Johnson
Starbucks
Albuquerque,NM
4
Languages
1
Certification
9
Years of experience
Supervisor with an administrative and hospitality background that translates well to office duties, recordkeeping, and daily coordination. Brings steady control of cash handling, inventory tracking, and office and retail systems while keeping routines organized and service standards consistent. Known for balancing shifting priorities, maintaining clear communication, and supporting accurate day-to-day operations in a fast-moving environment. Fostering a memorable guest experience is a top priority.
Work History
5 Years 6 Months
04.2021 - Current
5 Years 6 Months
Shift Supervisor
Starbucks | Albuquerque, NM
04.2021 - Current
- Coordinate daily shift coverage of 15-30 employees and task flow to keep service consistent throughout each work period.
- Supported team members with clear direction and timely updates, ensuring smooth operations on the floor.
- Ensured accurate cash deposits each day to maintain financial integrity. while following closing procedures and payment controls.
- Monitored inventory levels and restocked products, keeping shelves ready to minimize service interruptions.
- Reinforce health, safety, and sanitation standards across daily tasks and closing routines.
- Maintained store presentation by organizing displays and restocking merchandise, aligning with visual guidelines.
- Resolved customer concerns calmly and redirected issues to the appropriate manager.
- Maintain accurate records of shift handoffs, product shortages, and daily operational needs.
10 Months
09.2019 - 07.2020
10 Months
Office Manager
One World Rug Care | Albuquerque, NM
09.2019 - 07.2020
- Managed daily records in Quickbooks and Microsoft Office for production, orders, invoices, and sales tracking, ensuring accurate documentation.
- Maintained production, order, invoice, and inventory records to support accurate office operations and day-to-day reporting.
- Coordinated weekly scheduling to balance meetings, inventory updates, and team coverage for up to 15 employees.
- Created and organized standard operating procedures in a shared filing system to enhance team reference and consistency.
- Developed visual content for social media, newsletters, and website updates to support brand visibility and external communication.
- Facilitated high-end art purchases by guiding guests through product selections, enhancing their shopping experience.
1 Year 2 Months
03.2018 - 05.2019
1 Year 2 Months
Office Administrator and Chess Coach
Learners Chess Academy | Albuquerque, NM
03.2018 - 05.2019
- Organized office correspondence, filing, and data entry to maintain efficient administrative processes.
- Led chess instruction for grades K-8, encouraging strategic thinking, focus, and respectful competition.
- Updated enrollment and contact information in office systems to support accurate recordkeeping and parent communication.
- Created marketing emails and student announcements to enhance academy outreach and increase event participation.
- Coordinated payment collection and receipt organization to ensure accurate financial records for easy review.
1 Year 7 Months
06.2017 - 01.2019
1 Year 7 Months
Assistant Manager
Econo Lodge Old Town | Albuquerque, NM
06.2017 - 01.2019
- Conducted hiring and training for staff to uphold hospitality standards and improve service for diverse guest groups.
- Trained new staff on service standards, billing procedures, and front desk workflows to support team readiness.
- Coordinated daily front desk operations across phone lines, answering up to 50 calls a day, guest check-ins, and billing support.
- Resolved guest concerns promptly, enhancing satisfaction and fostering guest retention. with clear communication and steady follow-through.
- Documented guest issues, charge-backs, and review responses to support timely follow-up and accurate records.
- Supported hiring activities by coordinating interviews, collecting candidate details, and communicating next steps.
- Updated SOP documentation for billing steps, scheduling practices, and guest service routines.
- Created advertising materials for local promotions and outreach initiatives to increase guest engagement.
Education
Bachelor of Arts - East Asian Studies, Japanese, TESOL Minor
University of New Mexico | Albuquerque, NM
2020 - Present
- Dean's List 2021 Fall Semester
- 74 Credit Hours Total
- GPA: 3.8
Associate of Arts - Digital Media with Business Management Minor
Central New Mexico | Albuquerque, NM
2017 - Present
- Led a themed event night for the entrepreneurship class in collaboration with The Sandbar, leveraging local marketing, business collaboration, and creating a cultivated event space.
High School Diploma
V. Sue Cleveland | Rio Rancho, NM | 05-2016
Thespian of the Month awarded 2015. Won monologue competition for after-school club. Participated in a school troupe in Las Cruces for the NMAA One Act Competition.
Skills
Quickbooks/Microsoft Office/Google Workspace/LibreOffice
SOP documentation
Data entry
65 WPM
Staff management
Training and mentoring
Inventory control and record keeping
Creative problem solving
Interests
Language studies, creating mixed media art, photography, performance art, dancing, swimming, and snowboarding.
Certification
NM Food Handlers Card
Languages
English
Native/ Bilingual
Japanese
Professional Working
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Shift Supervisor
Starbucks
04.2021 - CurrentRead more
Office Manager
One World Rug Care
09.2019 - 07.2020Read more
Office Administrator and Chess Coach
Learners Chess Academy
03.2018 - 05.2019Read more
Assistant Manager
Econo Lodge Old Town
06.2017 - 01.2019Read more
V. Sue Cleveland - High School Diploma,
Read more
University of New Mexico - Bachelor of Arts, East Asian Studies, Japanese, TESOL Minor
Read more
Central New Mexico - Associate of Arts, Digital Media with Business Management Minor
Read more