Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Annual Achiever 2023
Generic
Derryn Stiner

Derryn Stiner

Independence ,MO

Summary


Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Account Manager - Manufacturing

Grainger Industrial Supply
02.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Field Account Representative

Grainger Industrial Supply
06.2021 - 02.2023
  • Boosted sales performance by implementing strategic account management and relationship building techniques.
  • Developed comprehensive understanding of diverse product offerings to expertly address customer inquiries and recommend relevant solutions.
  • Established rapport with new clients by conducting thorough needs assessments and presenting tailored proposals based on their specific requirements.
  • Planned and cultivated winning business strategy with diverse group of accounts.

General Manager

Olive Garden Restaurant
01.2010 - 06.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Business Management

Missouri Southern State University
Joplin, MO
05-2023

Human Resources Management

Missouri Southern State University
Joplin, MO
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Strategic planning
  • Project management
  • Documentation and reporting

Accomplishments

    Achieved continual growth over goal for three years and two positions within Grainger including local and national business.

Timeline

Account Manager - Manufacturing

Grainger Industrial Supply
02.2023 - Current

Field Account Representative

Grainger Industrial Supply
06.2021 - 02.2023

General Manager

Olive Garden Restaurant
01.2010 - 06.2021

Business Management

Missouri Southern State University

Human Resources Management

Missouri Southern State University

Annual Achiever 2023

Worked with large national account on multiple high level projects culminating in percentage over goal of 143%

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