DERTHY KATCHINA IMORIN
Zellwood,FL
Summary
Well-qualified Customer Service representative, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Remote Customer Service Assistant
Insurance Savers
05.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Administrative Assistant Intern
Tassy Communication
12.2021 - 02.2023
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Prepared and edited documents and reports for quality and accuracy.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Science - Business Management & Administration
Lake Technical College
Eustis, FL06.2026
Bachelor of Science - Business Administration
Universite Notre Dame D'Haiti
Port-au-Prince,Haiti09.2020
Skills
- Document and Records Management
- Understanding Customer Needs
- Inbound and Outbound Calling
- Client Rapport-Building
- Microsoft Office
- Issue and Complaint Resolution
- Office Supplies and Inventory
- Calm and Professional Under Pressure
- Administrative and Office Support
- Business Correspondence
Languages
French
Full Professional
Creole
Native or Bilingual
English
Limited Working
References
Will be available upon request
Timeline
Remote Customer Service Assistant
Insurance Savers
05.2023 - Current
Administrative Assistant Intern
Tassy Communication
12.2021 - 02.2023
Associate of Science - Business Management & Administration
Lake Technical College
Bachelor of Science - Business Administration
Universite Notre Dame D'Haiti
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