Summary
Overview
Work History
Education
Skills
Timeline
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Derya Citak

Tempe,AZ

Summary

Dynamic Sales Associate with a proven track record at CVS Pharmacy, excelling in customer service and cash handling. Leveraged excellent people skills and problem-solving abilities to enhance customer loyalty and streamline transactions. Known for building strong customer relationships and contributing to team success through effective collaboration and communication.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

17
17
years of professional experience

Work History

Sales Associate

CVS Pharmacy
01.2021 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed efficient cash register operations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Shift Supervisor

Aldi Supermarket
02.2010 - 02.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Responded to and resolved customer questions and concerns.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Supervised ongoing daily production phases.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Implemented policies and standard operating procedures for continuous improvement.

Nurse Assistant

Fahrn KrankenHaus
06.2007 - 08.2010
  • Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
  • Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
  • Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
  • Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Education

High School Diploma -

Hauptchule Wanheimerort
DUISBURG
06-2000

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Problem-Solving
  • Excellent people skills
  • Goal-Oriented
  • Cash Handling
  • Outgoing Personality
  • Verbal/written communication

Timeline

Sales Associate

CVS Pharmacy
01.2021 - 12.2023

Shift Supervisor

Aldi Supermarket
02.2010 - 02.2015

Nurse Assistant

Fahrn KrankenHaus
06.2007 - 08.2010

High School Diploma -

Hauptchule Wanheimerort

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Derya Citak