Deryck Hendrickson
Everett,WA
Overview
12
12
years of professional experience
Work History
Automotive Sales Floor Manager
Northwest Motorsport
Marysville, WA
08.2016 - 03.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 17 employees to maintain smooth-running operations of sales floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Automotive Sales Consultant
Swickard Toyota
Lynnwood, WA
02.2012 - 07.2016
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Education
High School Diploma -
Interlake Senior High School
Bellevue, WASkills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
- Performance Improvements
- Scheduling and Planning
- Team training and development
- Consultative Sales
- Sales Training
- Customer Service
- Teamwork and Collaboration
- Employee Coaching and Mentoring
Timeline
Automotive Sales Floor Manager
Northwest Motorsport
08.2016 - 03.2024
Automotive Sales Consultant
Swickard Toyota
02.2012 - 07.2016
High School Diploma -
Interlake Senior High School