Deryl Thompson
Troy,NY
Summary
Accomplished Cargo Manager with a proven track record at GAT Ground Airline Support, enhancing customer satisfaction through effective problem resolution and team leadership. Skilled in payment processing and fostering productive team environments, I have significantly contributed to process improvements and inventory management, ensuring accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Cargo Manager
GAT Ground Airline Support
Albany, NY
10.2023 - Current
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Loaded and unloaded trailers with equipment such as hand trucks, pallets jack and forklifts.
- Ensured timely shipment deliveries by closely monitoring cargo schedules and coordinating with transportation providers.
- Contributed to ongoing process improvement efforts by evaluating existing procedures and recommending modifications that enhanced overall efficiency and effectiveness.
- Oversaw inventory management, ensuring accuracy in stock counts and minimizing discrepancies in records.
- Supported new hires through comprehensive orientation programs designed to familiarize them with company policies, procedures, and job responsibilities quickly.
- Managed a diverse team of workers, fostering an inclusive environment that promoted collaboration and productivity.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Lead Cargo Agent/ CSR 2
GAT Airline Ground Support
Latham, NY
07.2020 - Current
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.
- Communicate and cross reference with other agencies to ensure timely and accurate shipments to increase productivity
- Conduct audits to cross check current, existing, or past shipments to ensure accuracy
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Review all cargo bills and account information in database for accuracy and completeness and determine whether additional information is required.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Supervisor
GAT Ground Airline Support
46 Kelly Rd Latham NY
06.2023 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
Lifeguard
Red Cross
Clifton Park,ny
06.2020 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Customers Service Representative
Walmart
Schenectady, NY
12.2018 - 08.2020
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Answered constant flow of customer calls with minimal wait times.
- Established a comprehensive knowledge of the resources available to resolve customers issues and answered questions about any issues that arised.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06.2019
Skills
- Payment Processing
- Customer support
- Problem Resolution
- Account updating
- Warehouse Operations
- Hazardous Materials Handling
- Cost Control
- Problem-Solving
- Attention to Detail
- Reliability
- Organizational Skills
- Crew Leadership
- Schedule Management
Timeline
Cargo Manager
GAT Ground Airline Support
10.2023 - Current
Supervisor
GAT Ground Airline Support
06.2023 - 01.2024
Lead Cargo Agent/ CSR 2
GAT Airline Ground Support
07.2020 - Current
Lifeguard
Red Cross
06.2020 - 09.2022
Customers Service Representative
Walmart
12.2018 - 08.2020
High School Diploma -
Schenectady High School