Desiree Bowman

• Register new students to the clinic
• Discharge graduating students from the clinic
• Schedule medical and mental health visits
• Correspond with parents via mail and phone regarding appointments
• Communicate by EPIC staff messages and email with providers
• Check students in and out/mark no shows
• Scrub for and verify insurance
• Scan medical documents
• Work along with the DOE staff to organize student appointments and get students down on time

• Greeted and Checked In Patients
• Answered all phone calls and routed to proper staff
• Scheduled appointments
• Sorted mail and faxes
• Sent faxes and made copies
• Corresponded with MD's and patients through EPIC
• Responded to email appointment, medication and paperwork requests
• Scanned medical records and sent medical release forms to HIM department
• Enter referrals
• Added/scheduled patients from the waitlist

Flu Vaccine Program

• Answered and screened incoming calls
• Created employee files
• Kept track of iPad distribution
• Knowledge of ReadySet system
• Ran detailed reports/summaries and submitted to leadership weekly
• Merged duplicate accounts
• Responsible for resetting passwords for staff ReadySet access
• Responsible for updating new vaccines and lot #'s
• Responsible for documenting and scanning proof of vaccinations
• Responsible for drafting weekly LPN schedules and uploading to the intranet
• Followed up with undocumented staff by phone and email
• Additional point of contact for program questions

COVID Vaccine Program

• Scheduled vaccine appointments
• Registered staff in EPIC
• Checked-In staff if needed
• Assisted with management of LPN, RN and front desk staff schedules
• Point of contact for program questions as well as sick and late calls
• Monitored laptop distribution
• Restocking of front desk supplies

• Greeted and checked-in patients
• Verified and updated insurance information
• Answered all phone calls
• Routed messages to MD's
• Scheduled appointments
• Corresponded via phone and email with patients
• Faxed, scanned and mailed forms
• Filled out school, camp and work forms
• Updated vaccines in NYSIIS

• Handled heavy call volume
• Responsible for handling customer complaints and feedback
• Responsible for reporting any customer concerns to higher management
• Completed follow-up work timely to ensure high customer satisfaction
• Processed payments
• Resolved customer concerns regarding bills and/or collections
• Scheduled tech appointments

• Handled incoming calls and ensured messages were passed to appropriate personnel
• Responsible for correspondence with clients and brokers through fax, email, and mail
• Managed, coordinated, and arranged meetings, projects, and appointments
• Maintained detailed records and generated daily reports
• Managed administrative processes to reduce errors and improve efficiency and accuracy
• Trained new administrative personnel
• Managed and coordinated client file organization

• Assisted patients in preparation and organization of daily meals
• Assisted in daily activities including errands and housekeeping
• Ensured patients took daily medications
• Communicated with patient's family on a weekly basis