Desaree Fletcher
Aurora,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful high volume settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee enthusiastic about learning the medical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Guest Relations Associate
CHILDRENS HOSPITAL
02.2023 - Current
- Created welcoming and comfortable environment for guests.
- responsible for ensuring that visitors to the hospital are pre-approved and guided to the appropriate location
- greeting and directing patients and families to their destination
- utilizing the Visitor Management System to verify visitor status and generate visitor badges
- accessing Epic to confirm visitor authorization
- de-escalating difficult situations with patients, families, and visitors
Security Guard
HSS Security
11.2022 - 02.2023
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Interacted assertively but non-confrontationally with personnel and general public.
- Permitted entry with escort for approved persons into secure locations.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Identified violators and escorted departing personnel to guard against theft of property.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Security Guard
HSS Security
07.2022 - 10.2022
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Permitted entry with escort for approved persons into secure locations.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
I3screen Logistics
02.2020 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Set up Drug Screening appointments with customers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Delivery Driver
Amazon
01.2022 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered, set up and installed equipment in customer homes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Front Desk Agent
Wingate By Wyndham Hotel
03.2019 - 12.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
24-7 Intouch
01.2019 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
Graduate -
Collegiate Preparatory Academy
Denver, COSkills
- Inbound and Outbound Calling
- Creative problem solving
- Good listening skills
- P>Sensitive information handling
- P>Administrative support
- P>Verbal and written communication
- P>Word processing
- P>Performance improvement
Timeline
Guest Relations Associate
CHILDRENS HOSPITAL
02.2023 - Current
Security Guard
HSS Security
11.2022 - 02.2023
Security Guard
HSS Security
07.2022 - 10.2022
Delivery Driver
Amazon
01.2022 - 05.2022
Customer Service Representative
I3screen Logistics
02.2020 - 10.2022
Front Desk Agent
Wingate By Wyndham Hotel
03.2019 - 12.2020
Customer Service Representative
24-7 Intouch
01.2019 - 04.2019
Graduate -
Collegiate Preparatory Academy