Desaree' Johnson
Durham,North Carolina
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Proficient in utilizing customer service best practices and skilled at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Optician/ Optical Sales Associate
Elevate Eye Care
09.2023 - 05.2024
- Provided personalized eyewear consultations, considering patients' style preferences, facial features, and lifestyle
- Collaborated as a team with optometrists to align frames and lens recommendations, coatings and enhancements with patient prescriptions and visual needs
- Provided exceptional customer service by performing minor repairs and adjustments to ensure optimal comfort and fit, contributing to customer satisfaction and loyalty
- Efficiently processed and billed approximately 15 patient exams and eyewear orders through insurance databases such as VSP, EyeMed, Spectera, TriZetto, United Health Care, Blue Cross Blue Shield, etc per day
- Cultivated a positive, professional, and friendly atmosphere, ensuring a high level of satisfaction among patients and staff
- Actively engaged in trainings about industry trends, new eyewear technologies, and advancements
- Collected and verified patient information, insurance coverage details, and medical history along with providing the necessary education on the proper billing information and forms and documents needed for their visit.
Program Instructor and Case Manager
Women’s Bean Project
02.2023 - 06.2023
- Worked closely with approximately 20 participants to support them in coachings and trainings to better apply trauma skills, practice mindfulness, and learn how to create healthy relationships
- Developed and led thoughtful and engaging trainings and lesson plans to help assist participants in strengthening workforce and life skills
- Engaged in a case management relationship with caseload to assist them in accessing resources, addressing critical basic needs such as housing, and working with them on short- and long-term goal setting including substance use recovery, to make positive changes, and move their lives in a new direction
- Input case notes into Apricot EHR software system
- Participated in diversity and inclusion trainings as well as staff meetings
- Assisted in preparation of annual fundraising gala
- Ability to adapt to a fast-paced environment and seamlessly transition between responsibilities.
Receptionist
Elway’s Cherry Creek
09.2022 - 05.2023
- Warmly greeted guests and made accommodations to fit needs and special requests
- Maintained excellent customer services in a high-pressure, fast-paced environment
- Organized and scheduled guests dining experiences over the phone and online
- Successfully assigned guests to a table for dining experiencing using OpenTable system.
Junior Clinician Intern
Harvest Therapeutic Services
05.2022 - 01.2023
- Participated in Licensing Addictions Counselor courses to work towards obtaining a license
- Conducted individual psychotherapy both in person and through telehealth to caseload
- Completed intake paperwork according to OBH guidelines, initial and continued assessments, diagnosis and treatment planning including SMART Goals for clients
- Input session progress notes, CCAR, and other documentation into TheraNest EHR
- Practiced Cognitive Behavioral, Solution-Focused, and Person-Centered theories
- Formulated a mindfulness and self-esteem group for teens and created marketing tools for the group
- Attended weekly staff meetings and biweekly group or one-on-one supervision
- Participated in book club readings and discussions on: Passionate Marriage and the Introduction to the Internal Family Systems Model.
Receptionist/Beverage Cart Attendant
The Country Club at Castle Pines
03.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
Family Advocate Intern
Joshua’s Station
09.2021 - 05.2022
- Assisted in accessing resources for families such as employment, transportation, financial management, treatment, counseling, etc
- Developed Family Life Plan with families and followed up on their level of adherence to the plan
- Updated caseload files and kept documentation current
- Administered one-on-one meetings with families, utilizing solution-oriented language
- Administered assessments for intake of new families and recommended treatment plan goals
- Engaged with a high-risk population varying in diverse age groups and ethnic backgrounds
- Understanding of HIPAA guidelines, confidentiality guidelines, and mandated reporting.
Eyewear Consultant
MyEyeDr.
04.2019 - 06.2021
- Successfully obtained prescriptions from optometrist
- Provided patients with exceptional customer service by understanding and analyzing the patient's vision problems and needs
- Provided patients with a comprehensive explanation of insurance as to maximize their benefits
- Professionally assisted patients in selecting frames and lenses that were best suitable for their lifestyle, prescription, and price needs.
Sales Specialist and Support Generalist
Victoria’s Secret
04.2016 - 04.2020
- Consistently drove team sales and growth by setting a personal sales goal of $300 or more transactions every shift hour
- Proactively engaged with customers, read cues, and responded effectively to customer needs
- Built customer loyalty by opening 2 or more Victoria’s Secret Angel Cards and through customer email and phone capture when at the cash register
- Processed merchandise to be floor ready and maintained back room and under stock to brand standard.
Banquet Server
STSS Inc
05.2013 - 03.2019
- Prepared event space for parties ranging between 20-100 guests by seating arrangement, decor placement, and special requests
- Serviced guests with food and beverage orders, consistently assessed customer needs and tended to them in a timely manner.
Direct Support Volunteer
Boys and Girls Club
10.2017 - 03.2018
- Engaged with students with a focus on academic development and social skills
- Assisted teachers with classroom organization, clerical support with paperwork and student classwork
- Participated in weekly staff and business meetings.
Education
Master of Social Work (MSW) - Family Systems
University of Denver
Denver, Colorado06.2023
Bachelor of Science Psychology (B.S.) -
North Carolina Central University
Durham, North Carolina05.2018
Skills
- Excellent Customer Service
- Relationship Building
- Insurance Verification
- Planning and coordination
- Proficient in Microsoft Office and Telecommunication
- Critical Thinking
Certification
Licensed North Carolina Realtor, NC Real Estate Commission
Trainings
· Licensed Addictions Counselor Course Work
May 2023
· Colorado Real Estate Course Work
October 2022
Timeline
Optician/ Optical Sales Associate
Elevate Eye Care
09.2023 - 05.2024
Program Instructor and Case Manager
Women’s Bean Project
02.2023 - 06.2023
Receptionist
Elway’s Cherry Creek
09.2022 - 05.2023
Junior Clinician Intern
Harvest Therapeutic Services
05.2022 - 01.2023
Receptionist/Beverage Cart Attendant
The Country Club at Castle Pines
03.2022 - 08.2022
Family Advocate Intern
Joshua’s Station
09.2021 - 05.2022
Eyewear Consultant
MyEyeDr.
04.2019 - 06.2021
Direct Support Volunteer
Boys and Girls Club
10.2017 - 03.2018
Sales Specialist and Support Generalist
Victoria’s Secret
04.2016 - 04.2020
Banquet Server
STSS Inc
05.2013 - 03.2019
Master of Social Work (MSW) - Family Systems
University of Denver
Bachelor of Science Psychology (B.S.) -
North Carolina Central University
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