Deserae Luevano
Dallas
Summary
Medical professional prepared to excel in administrative roles within healthcare settings. Skilled at managing patient interactions and maintaining medical records accurately. Known for fostering collaborative environment and adapting to dynamic needs, with focus on organizational efficiency and patient care.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
RTCM, USA Inc.
Dallas, TX
10.2025 - Current
- Organized and maintained electronic filing systems to enhance document retrieval efficiency.
- Coordinated scheduling for executive meetings, ensuring optimal time management and resource allocation.
- Managed office supplies inventory, streamlining procurement processes and reducing costs.
- Developed and implemented standard operating procedures for administrative tasks, improving workflow consistency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Medical Assistant/Receptionist
Wellgen Health Clinic
Dallas , TX
03.2025 - 08.2025
- Coordinated patient appointments and scheduling processes to optimize clinic workflow.
- Coordinated patient examination assistance and executed administrative tasks to optimize healthcare delivery.
- Executed call handling, appointment management, and general information support to enhance caller experience.
- Facilitated timely patient appointments and streamlined referral processes. Optimized electronic medical record management to enhance operational workflows.
Medical Receptionist
Retina Specialists
Dallas , TX
07.2024 - 02.2025
- Oversaw call handling processes by responding to inquiries on central telephone system and ensuring accurate call direction.
- Regularly organized and sanitized reception space to create an inviting atmosphere for incoming visitors.
- Responded to client inquiries through email, telephone, and postal mail, ensuring timely and effective support.
- Executed document handling processes, including copying, faxing, and filing, to streamline office workflows.
- Achieved client satisfaction by effectively managing appointments and ensuring accurate record updates. Streamlined communication processes with clients to facilitate efficient appointment scheduling.
- Streamlined patient scheduling processes, including check-in, check-out, and payment handling, to enhance overall patient experience and billing efficiency.
- Managed comprehensive documentation of patient medical histories, facilitating effective treatment planning and continuity of care.
Customer Service Representative
Global Life and Accident Insurance Company
Remote, TX
08.2023 - 12.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
- Tracked all incoming calls and emails from customers using appropriate software applications
Patient Referral Coordinator
Corporate Remedies
Dallas, Texas
12.2022 - 04.2023
- Worked with patients to schedule tests and procedures.
- Coordinated patient referrals to ensure timely access to healthcare services.
- Uphold confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Utilized electronic health record systems to track patient referral status accurately.
Medical Office Receptionist
Quality Care Health Clinics
Dallas, Texas
03.2022 - 10.2022
- Oversaw patient health record accuracy to ensure compliance with healthcare guidelines.
- Ensured confidentiality of patient data and conditions to protect sensitive health information.
- Managed patient scheduling, check-in, check-out, and payment processing for billing accuracy.
- Responded to phone inquiries and efficiently directed calls to relevant personnel to support operational efficiency.
Medical Office Receptionist
Women's Health Center
Dallas, Texas
09.2021 - 02.2022
- Managed patient check-in and scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure timely service.
- Assisted in billing processes, verifying insurance information for accuracy and efficiency.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations.
Education
High School Diploma -
Cristo Rey Dallas College Prep
Dallas, TX06-2019
Skills
- Proficient in Aetna, Advance MD, Eclinical Works
- Patient admission and discharge
- Appointment coordination
- Experience with digital patient record systems
- Insurance verification
- Typing 50wpm
- Knowledge with availity, tmhp, etc
Languages
Spanish
Professional
References
References available upon request.
Timeline
Administrative Assistant
RTCM, USA Inc.
10.2025 - Current
Medical Assistant/Receptionist
Wellgen Health Clinic
03.2025 - 08.2025
Medical Receptionist
Retina Specialists
07.2024 - 02.2025
Customer Service Representative
Global Life and Accident Insurance Company
08.2023 - 12.2024
Patient Referral Coordinator
Corporate Remedies
12.2022 - 04.2023
Medical Office Receptionist
Quality Care Health Clinics
03.2022 - 10.2022
Medical Office Receptionist
Women's Health Center
09.2021 - 02.2022
High School Diploma -
Cristo Rey Dallas College Prep