Deseree Perkins
Vicksburg,MS
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Aetna
07.2022 - 12.2023
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Support Specialis
Amazon
07.2020 - 02.2022
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
Costco Wholesale
01.2018 - 05.2020
- Streamlined call response times for improved customer experience through effective communication techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, MS05.2018
Skills
- Service Upselling
- Issue Resolution
- Product Sales
- Service Recommendations
- Microsoft Office Suite
- Healthcare Knowledge
- Interpersonal Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Member Service Representative
Aetna
07.2022 - 12.2023
Customer Support Specialis
Amazon
07.2020 - 02.2022
Customer Care Representative
Costco Wholesale
01.2018 - 05.2020
Associate of Arts - General Studies
Hinds Community College