Deseree Prado
El Paso,TX
Summary
Dedicated professional with extensive experience in team leadership and staff training within the insurance industry. Skilled in negotiation and revenue generation, consistently achieving targets while mentoring junior representatives to foster growth and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Representative
State Farm
El Paso, TX
03.2023 - Current
- Guided clients through insurance policy options, ensuring thorough understanding of coverage and benefits.
- Developed customized insurance plans to meet diverse client needs and enhance customer satisfaction.
- Conducted regular policy reviews, identifying opportunities for upgrades and improvements in coverage.
- Trained and mentored junior representatives on best practices in customer service and policy management.
- Collaborated with claims department to streamline processes, improving turnaround time for client claims.
- Calculated quotes and educated potential clients on insurance options.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
Blake's Lotaburger LLC
El Paso, TX
07.2014 - 01.2023
- Led day-to-day operations, ensuring quality service and customer satisfaction.
- Managed hiring, training, and performance evaluations of staff to enhance team effectiveness.
- Managed inventory control processes, reducing food waste and optimizing supply chain efficiency.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Education
No Degree - Nursing
El Paso Community College
El Paso, TXHigh School Diploma -
El Dorado
El Paso, TX06-2016
Skills
- Customer service
- Auto insurance
- Policy renewals
- Health insurance
- Account management
- Cold calling
- Upselling
- New client acquisition
- Life insurance
- Property insurance
- Revenue generation
- Negotiation abilities
- Team leadership
- Decision-making
- Staff training and development
- Staff management
- Shift scheduling
Certification
- Licensed Insurance Representative - April 2023- Present
Languages
Spanish
Professional Working
Timeline
Licensed Insurance Representative
State Farm
03.2023 - Current
General Manager
Blake's Lotaburger LLC
07.2014 - 01.2023
No Degree - Nursing
El Paso Community College
High School Diploma -
El Dorado