Deserei Jones
Morristown,TN
Summary
Proven expertise in complaint resolution and Microsoft Excel, honed across roles from Customer Service Representative at Airport Customer Service to Cashier Team Lead at Mollees Restaurant. Achieved increased customer loyalty through empathetic engagement and enhanced operational efficiencies, demonstrating exceptional problem-solving and analytical skills.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Airport Customer Service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier Team Lead
Mollees Restaurant
- Implemented proper food safety protocols at all times, reducing potential contamination risks during meat processing stages.
- Performed thorough equipment inspections and maintenance routines, increasing the lifespan of critical deboning tools.
- Achieved exceptional speed and precision while deboning meats, resulting in reduced processing times.
Debone
Koch Foods
06.2019 - 11.2024
- Implemented proper food safety protocols at all times, reducing potential contamination risks during meat processing stages.
- Performed thorough equipment inspections and maintenance routines, increasing the lifespan of critical deboning tools.
- Achieved exceptional speed and precision while deboning meats, resulting in reduced processing times.
Education
Okkodo
GuamSkills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Timeline
Debone
Koch Foods
06.2019 - 11.2024
Customer Service Representative
Airport Customer Service
Cashier Team Lead
Mollees Restaurant
Okkodo
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