Desha Bell
Chicago,IL
Summary
Dedicated office associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TruGreen
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Office Associate
J Brock & CO
08.2016 - 06.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Interior Design
University of Central Arkansas
Conway, ARSkills
Product Knowledge
- Account updating
- Data Collection
- Document Control
- Microsoft Programs
- Data Entry speed of 50 WPM
Timeline
Customer Service Representative
TruGreen
01.2024 - Current
Office Associate
J Brock & CO
08.2016 - 06.2020
No Degree - Interior Design
University of Central Arkansas