Desha Davis
I
Cleveland,OH
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Owner of R&Ds Always Cleaning, I enhanced service efficiency through tailored cleaning protocols and strong client relationships, resulting in increased repeat business. Skilled in verbal communication and inventory management, I foster a culture of excellence and continuous improvement.
Overview
13
13
years of professional experience
Work History
Owner
R&Ds Always Cleaning
2016 - Current
- Developed cleaning protocols to enhance service efficiency and customer satisfaction.
- Managed scheduling and logistics for cleaning teams to ensure timely service delivery.
- Trained staff on safety procedures and proper use of cleaning equipment and supplies.
- Implemented inventory management systems to optimize supply usage and reduce costs.
- Conducted quality assurance inspections to maintain high standards of cleanliness and service quality.
- Established client relationships to understand needs, leading to tailored cleaning solutions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
EVS Supervisor
Cleveland Clinic Akron General
Akron, OH
2012 - 01.2016
- Supervised EVS staff to ensure adherence to cleaning protocols and infection control standards.
- Implemented training programs for new employees, enhancing team performance and efficiency.
- Monitored supply inventory levels, coordinating with vendors for timely replenishment of cleaning supplies.
- Developed and enforced schedules to optimize workflow and ensure coverage across all departments.
- Conducted inspections to assess cleanliness and compliance with hospital regulations, resolving issues promptly.
- Mentored team members on best practices in environmental services, fostering a culture of continuous improvement.
Social Event Planner
Residence Inn Marriott
Independence, OH
2003 - 2008
- Coordinated logistics for events, ensuring timely setup and breakdown of facilities.
- Managed vendor relationships, negotiating contracts to secure competitive pricing and services.
- Developed event timelines, facilitating smooth operations and adherence to deadlines.
- Assisted in budget management, tracking expenses to maintain financial accuracy.
- Led on-site operations during events, overseeing staff assignments and guest satisfaction.
Education
High School Diploma - Business
John F. Kennedy
Cleveland, OH06.1997
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Timeline
Owner
R&Ds Always Cleaning
2016 - Current
EVS Supervisor
Cleveland Clinic Akron General
2012 - 01.2016
Social Event Planner
Residence Inn Marriott
2003 - 2008
High School Diploma - Business
John F. Kennedy