Desha Thompson
Las Vegas,NV
Summary
Entrepreneurial Small Business Owner with 3 years of E-commerce business experience. Knowledgeable about Inputting inventory data into Smartsheet, Google sheets and other systems to maintain accurate records. Committed to running smooth and profitable businesses. Self-assured individual offering more 3 years of experience as Business Owner. Well-versed in Customer support, Reporting. Flexible and poised promoting well-developed skills in adhering to safety standards and Quality control. Goal-oriented Small Business Owner with superior understanding of Tracking inventory levels and competition markets. Proven history of making profitable business choices and maximizing revenues through streamlining business processes. Expert in team building, performance management, training, and communication. Determined and responsible Product Lister Online Researcher. Collecting analytical data. Utilize reliable tools and technologies for data collection. Continuous Monitoring.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Homewonderland
05.2021 - 07.2023
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Coached and mentored team of 2 employees through effective recruitment, hiring and goal setting methods.
- Provided elite customer service to over 1300 customers per year by resolving escalated problems and calmly responding to shifting priorities.
- Outlined finances, goals and daily operations of service company in detailed business plans.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Coached and mentored team of 2 employees through effective recruitment, hiring and goal setting methods.
- Promoted business via social media to generate leads and maximize brand identity.
- Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
- Completed in-depth analyses of risks to control company profile, enhance systems and track legal concerns.
- Oversaw all financial operations company-wide, including budgets, payroll and accounts payable and receivable.
- Prepared accurate financial statements at end of quarter.
- Built and deployed strategies to achieve Business vision and enhance tactical operations.
- Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
- Oversaw all production, pricing, sales and distribution activities.
- Devised successful benchmarks and performance optimization strategies to enhance company objectives.
- Created, planned and implemented policies and procedures to increase productivity and maximize return on investments.
- Developed future financial plans to support company objectives.
- Assessed company resources and made adjustments to keep operations efficient and cost-effective.
Order Writer
Franklin Printing & Graphics
05.2015 - 10.2020
- Managing and processing customer orders for printing services
- Receiving, organizing, and fulfilling print orders based on customer specifications.
- Communicate with customers to gather details about their printing needs, including quantity, paper type, color preferences, and any specific requirements.
- Quoting and Pricing.
- Ensure transparency and clarity regarding pricing, additional, and delivery costs.
- Coordinate with Production Team
- Perform quality checks on printed materials to ensure they meet customer's specifications and print shop's quality standards.
- Handle inquiries and Resolutions
- Order Tracking and documentation
- Deadline Management
Sales Clerk
K Desighners
01.2011 - 11.2014
- Customer Assistance.
- Processed sales transactions
- Product Knowledge: good understanding of the products or services offered.
- Sales Reporting.
- Knowledge of Point of sale (POS) Systems: Familiarity with using POS systems for processing sales transactions and maintaining accurate records.
- Team collaboration: Collaborate with other team members , including other sales clerks and management, to achieve sales goals and maintain a cohesive work environment.
Education
Associate of Science - Buisness Managment
College of Southern Nevada
Las Vegas, NVSkills
- Organization and Management
- Assignment Delegation
- Customer Relations
- Deadline Management
- Data Analysis
- Inventory Tracking and Management
- Sales Tracking
- Business Leadership
- Finance and Accounting Oversight
- Checking quality of goods to ensure meeting of specified standards
- Employee Performance Management
- Vendor Relations
- Typing
- Google Spreadsheets
- Smart Sheets
Timeline
Small Business Owner
Homewonderland
05.2021 - 07.2023
Order Writer
Franklin Printing & Graphics
05.2015 - 10.2020
Sales Clerk
K Desighners
01.2011 - 11.2014
Associate of Science - Buisness Managment
College of Southern Nevada