DeShamone Overstreet
Customer Service
Galloway,Ohio
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Agent
Garden City Group LLC
Dublin, OH
08.2017 - Current
- Managed high-volume of inbound and outbound customer calls
- Returned all routine and general customer calls in timely manner
- Built and maintained effective relationships with peers and upper management
- Provided effective and timely account support in handling inbound customer requests
- Managed up to 90 calls daily from merchants in need of technical assistance to resolve performance issues
- Current agent for Consumer Financial Protection Bureau (CFPB)
- Take calls for HIPPA, sec and federal trade commission
- Managed calls for class action cases, securities cases and bankruptcy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Responded to customer calls and emails to answer questions about products and services
- Facilitated communications through management of inbound and outbound customer calls
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Tracked customer service cases and updated service software with customer information
- Participated in team meetings and training sessions to stay informed about product updates and changes
Warehouse Picker
United Parcel Service
Hilliard, OH
10.2016 - 03.2017
- Key member of global distribution operations team that coordinated shipments across world
- Loaded products weighing up to 60 pounds onto trailers for delivery
- Communicated with floor managers to determine merchandise placement
- Unloaded cargo from truck with hand trucks and pallet jacks
- Loaded and unloaded multiple delivery vans per shift.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Used scanners to quickly locate and track items in warehouse
- Inspected and verified orders before shipping them to customers for accurate deliveries
Banking Specialist
JP Morgan Chase
Columbus, OH
11.2014 - 09.2016
- Telephone banker gave customer balances of their accounts
- Helped dispute fraudulent charges
- Helped order new debit card for lost or stolen
- Went over transactions with customer
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
- Increased company revenue [25% by selling various investment products
Education
Some College (No Degree) - Business Communications
Central State University
Wilberforce, OH 08.2006 - 07.2007
High School Diploma -
Hilliard Darby High School
Hilliard, OH 08.2002 - 05.2006
Skills
Excellent multi-taskerundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Customer Service Agent
Garden City Group LLC
08.2017 - Current
Warehouse Picker
United Parcel Service
10.2016 - 03.2017
Banking Specialist
JP Morgan Chase
11.2014 - 09.2016
Some College (No Degree) - Business Communications
Central State University
08.2006 - 07.2007
High School Diploma -
Hilliard Darby High School
08.2002 - 05.2006
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