DeShanna Owens
Virginia Beach,VA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career.
Overview
12
12
years of professional experience
Work History
Empyrean Manager
Hilton Virginia Beach Oceanfront
07.2019 - 02.2024
- Direct 4 housekeepers and 2 housemen
- Supervise room attendants and cleaning staff
- Insure rooms are cleaned to a high standard
- Assign duties and investigate complaints
- Previous roles include; PBX Operator, Front Desk Agent, Night Auditor and Housekeeping Supervisor
- Maintained budget effectively
- Reduce food waste
- Managed 13 attendants
- Event coordinator
- Maintained Schedules
- Maintained Payroll and Gratuity
- Optimized inventory management
Hospitality Supervisor
Buffalo Wild Wings
08.2022 - 10.2023
- Direct 4 hostess
- Coordinates all aspects of a restaurant
- Greet customers
- Receive food and beverage orders
- Ensure an accurate accounting of all transactions, collections and disbursements
Breakfast Supervisor
Residence Inn Marriott
03.2021 - 10.2022
- Directed 3 individuals
- Oversee the setup and takedown of the breakfast buffet
- Maintain the dining space, ensure food is available
- Communicate organizational needs
- Oversee employees performance
- Provide guidance, support, identify development needs
Assistant Store Manager
Zips Dry Cleaners
03.2012 - 08.2019
- Enhanced customer satisfaction
- Directed 20 individuals
- Oversee an entire store's daily production
- Manage the store's revenues and costs
- Performed administrative and secretarial support functions
- Coordinated and managed multiple priorities and projects
Education
Matthew Fontaine Maury High School
Norfolk, VA06.2011
Skills
- Staff Training
- Scheduling and Coordinating
- Strategic Planning
- Team Development
- Budget Control
- Customer Service
- Idea Development and Brainstorming
- Negotiation and Conflict Resolution
- Administration and Reporting
- Computer Skills
- Verbal and written communication
- Flexible and Adaptable
Timeline
Hospitality Supervisor
Buffalo Wild Wings
08.2022 - 10.2023
Breakfast Supervisor
Residence Inn Marriott
03.2021 - 10.2022
Empyrean Manager
Hilton Virginia Beach Oceanfront
07.2019 - 02.2024
Assistant Store Manager
Zips Dry Cleaners
03.2012 - 08.2019
Matthew Fontaine Maury High School
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