DESHAUN EDWARDS
Eastpointe,US
Summary
Individual with a team-oriented attitude and well-honed customer service and management skills.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Cambria Hotel Downtown Detroit
Detroit, MI
09.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Painter
PTI Quality Containment Solutions
Roseville, MI
05.2024 - 07.2024
- Painted surfaces using spray guns.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Lead Associate
ALDI
Eastpointe, MI, US
03.2021 - 05.2024
- Provides product feedback to store management, including making recommendations regarding new items to carry or those that should be discontinued
- Mentored associates on the direct link between revenue growth and customer loyalty, and I modeled exceptional customer service
- Talked to customers about how frequent we receive shipments, outlined restrictions, and educated them on policies
- Used Excel to enter data, following procedures to keep information available
- Developed strong customer relationships by maintaining a positive attitude and providing prompt service
- Discusses resource allocation and task delegation for the team with leadership
- Merchandises product neatly to maximize sale, ensures proper store signage is maintained at all times, and ensures the quality and freshness of ALDI products
Breakfast Cook
Holiday Inn Express
Port Huron, MI, US
04.2019 - 09.2020
- Placed advertising signs and displays on shelves, counters, and tables
- Responsible for stocking food and serviceware and for clearing tables for breakfast buffets in the hotel, continuing effort to deliver outstanding guest service and financial profitability
- Set up breakfast room as described by housekeeping supervisor and management
- Made sure that the kitchen was kept clean and free of debris and water
Shift Lead
Taco Bell
Port Huron, MI, US
10.2015 - 12.2020
- Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Ensured that employees were productive and on task in order to meet business and customer needs
- Was in charge of scheduling, accepting requests for time off, and finding cover for short shifts
- Inventoried materials on a weekly basis to identify and resolve discrepancies, keeping meticulous and up-to-date records
- Assist RGM with facility maintenance and ensure health and safety standards are followed at all times
Education
Autobody Repair - Diploma -
Ohio Technical College
Cleveland, OH01.2018
High School -
Port Huron High School
Port Huron, MI01.2017
Skills
- Customer service
- Excellent communication
- Music engineering
Timeline
Front Desk Agent
Cambria Hotel Downtown Detroit
09.2024 - Current
Painter
PTI Quality Containment Solutions
05.2024 - 07.2024
Lead Associate
ALDI
03.2021 - 05.2024
Breakfast Cook
Holiday Inn Express
04.2019 - 09.2020
Shift Lead
Taco Bell
10.2015 - 12.2020
Autobody Repair - Diploma -
Ohio Technical College
High School -
Port Huron High School