DESHAUN EDWARDS
Eastpointe,US
Summary
Individual with a team-oriented attitude and well-honed customer service and management skills.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Cambria Hotel Downtown Detroit
09.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Painter
PTI Quality Containment Solutions
05.2024 - 07.2024
- Painted surfaces using spray guns.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Lead Associate
ALDI
03.2021 - 05.2024
- Provides product feedback to store management, including making recommendations regarding new items to carry or those that should be discontinued
- Mentored associates on the direct link between revenue growth and customer loyalty, and I modeled exceptional customer service
- Talked to customers about how frequent we receive shipments, outlined restrictions, and educated them on policies
- Used Excel to enter data, following procedures to keep information available
- Developed strong customer relationships by maintaining a positive attitude and providing prompt service
- Discusses resource allocation and task delegation for the team with leadership
- Merchandises product neatly to maximize sale, ensures proper store signage is maintained at all times, and ensures the quality and freshness of ALDI products
Breakfast Cook
Holiday Inn Express
04.2019 - 09.2020
- Placed advertising signs and displays on shelves, counters, and tables
- Responsible for stocking food and serviceware and for clearing tables for breakfast buffets in the hotel, continuing effort to deliver outstanding guest service and financial profitability
- Set up breakfast room as described by housekeeping supervisor and management
- Made sure that the kitchen was kept clean and free of debris and water
Shift Lead
Taco Bell
10.2015 - 12.2020
- Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Ensured that employees were productive and on task in order to meet business and customer needs
- Was in charge of scheduling, accepting requests for time off, and finding cover for short shifts
- Inventoried materials on a weekly basis to identify and resolve discrepancies, keeping meticulous and up-to-date records
- Assist RGM with facility maintenance and ensure health and safety standards are followed at all times
Education
Autobody Repair - Diploma -
Ohio Technical College
Cleveland, OH01.2018
High School -
Port Huron High School
Port Huron, MI01.2017
Skills
- Customer service
- Excellent communication
- Music engineering
Timeline
Front Desk Agent
Cambria Hotel Downtown Detroit
09.2024 - Current
Painter
PTI Quality Containment Solutions
05.2024 - 07.2024
Lead Associate
ALDI
03.2021 - 05.2024
Breakfast Cook
Holiday Inn Express
04.2019 - 09.2020
Shift Lead
Taco Bell
10.2015 - 12.2020
Autobody Repair - Diploma -
Ohio Technical College
High School -
Port Huron High School
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