Hi, I’m
Deshaun Washington
Sales Representative
Somerset,NJ
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
years of professional experience
Work History
Optimum AlticeSomerset, NJ
Retention Specialist
01.2021 - Current
Job overview
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Comcast XfinityWest Orange
Sales Representative
10.2019 - 01.2021
Job overview
- Top Mobile Sales - Always Exceeds Goal
- Top 10 Triple Play Sales June, November
- Top 5 in XH ( Home Security ) Performance
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
T-MobileKearny, NJ
Mobile Expert
01.2018 - 10.2019
Job overview
- Top 10 Rep in Area Every Month
- 100,000 rev From
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Key Holder Responsibilities
Education
Newark Prep Charter SchoolNewark, NJ
High School Diploma
06.2016
Skills
- Strong interpersonal skills
- Strong sales closer
- Driven
- Tech savvy
- Analytical problem solver
- Dependable
- Fast Learner
Additional Information
- AWARDS , October 2018 - Store MVP, Top Rev (7k) , Top Business accounts (16) November 2018 - 10k rev Top Business Accounts (14) March 2018 - Top 5 Rev (9k), Samsung Superstar ( Starred in Samsung video) July 2018- Top Rev in District (8k) Jersey North Employee Of The Week (4.9.19) LG ambassador (Receives Free Product)
Timeline
Retention Specialist
Optimum Altice
01.2021 - Current
Sales Representative
Comcast Xfinity
10.2019 - 01.2021
Mobile Expert
T-Mobile
01.2018 - 10.2019
Newark Prep Charter School
High School Diploma
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