Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Deshaun Washington

Union,New Jersey

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Sales Representative

Verizon Wireless
06.2022 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Retention Specialist

Optimum Altice
01.2021 - Current
  • Developed and monitored employee recognition programs.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong communication and organizational skills through working on group projects.

Sales Representative

Xfinity Comcast
09.2019 - 01.2021
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.

Education

Associate of Arts - Business Administration, Applied AI Concentration

Campus
Online
05-2027

Newark Prep Charter School
06.2016

Skills

  • Staff Support
  • Sales expertise
  • Sales consultation
  • Customer Success Management
  • Cash Register Operation
  • Customer Relationship Building
  • Client Account Management
  • Complex Problem-Solving
  • Honest and Dependable
  • Prospecting skills
  • Money handling

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Experimenting with different creative mediums, like Music, Fashion , and Video Production, to expand skills and techniques
  • Enjoys participating in Basketball for overall physical and mental well-being
  • Photography
  • Cooking

Timeline

Sales Representative

Verizon Wireless
06.2022 - Current

Retention Specialist

Optimum Altice
01.2021 - Current

Sales Representative

Xfinity Comcast
09.2019 - 01.2021

Associate of Arts - Business Administration, Applied AI Concentration

Campus

Newark Prep Charter School

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