Deshaundra Aikens
La Vergne,TN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
RECORDS CLERK 2
BCBS of South Carolina
11.2023 - Current
- Accurately and efficiently key claim records data into Anydoc.
- Prepare documents for imaging. Including date stamped documents and ensuring appropriate scanning of paper documents into an electronic format.
- Multitasking in different special workloads daily.
- Indexing documentation in proprietary software OnBase.
- Sort, batch, and scan documentation across multiple workloads and jurisdictions.
MAIL PROCESSING CLERK
USPS
01.2022 - 09.2023
- Operated various types of equipment, such as computer scanning equipment, addressographs, optical character readers and bar-code sorters.
- Cleared jams in sorting equipment.
- Sorted odd-sized mail by hand, sorted mail that other workers have been unable to sort, and segregated items requiring special handling.
- Package and labeling covid19 kits.
TAX DATA ENTRY
Gruntworx
01.2023 - 03.2023
- Responsible for validating information on various tax forms using a two monitor setup.
- Data entry, typing, organizing, and editing tax forms such as 1099, W2, 1098 etc electronically.
REMOTE PROCESSING SPECIALIST
CleaResult
10.2020 - 12.2021
- Input and process online HVAC rebate applications.
- Perform quality checks and fill in any missing information.
- Provide customer service via email to customers in a timely manner.
- Maintain confidentiality of the customer's information and perform additional administrative duties.
CUSTOMER SERVICE REPRESENTATIVE
Anthem
04.2019 - 01.2020
- Managing incoming calls from members and providers and updating various member accounts when requested.
- Determine network status for facilities and providers and provide benefit eligibility information.
- Check CPT codes, provide authorization statuses, and input emergent inpatient authorizations.
PRODUCT LISTER SPECIALIST & -TRAINING COORDINATOR
Shoe Metro E-Commerce
10.2014 - 02.2018
- Choose training methods such as simulations, mentoring, and hands-on training across departments.
- Maintained updated curriculum in database and training records. Monitoring all associates in production areas, production rates, and quality.
- Maintained a high morale and presented a great first impression to new associates.
- Often allocated tasks from management on tracking attendance, policy standards, interviewing, and leadership roles over projects.
- Sort and organize merchandise according to attributes in order to complete the listing process efficiently.
- Inspect and clean shoes for quality assurance, with a 'Customer Focused' attitude.
- Record data accurately into the company database in a timely manner.
- Identify and describe product types and attributes.
- Input product specifications into excel spreadsheet, and research missing information through various resources.
CUSTOMER SERVICE REPRESENTATIVE
Genesco
11.2013 - 07.2014
- Receive inbound calls from customers with a warm greeting and ascertain a reason for calling.
- Make outbound calls for customers who request call backs and updates on tracking, returns, and exchanges.
- Assist with placement of orders, order tracking, gift card balances, refunds, or exchanges.
- Obtain and maintain customer information confidentiality such as bank card info, home addresses, and personal emails, in order to place orders for customers.
- Resolve customer complaints via phone and email.
- Being in a corporate facility, representatives often assist retail stores register issues as well as respond and de-escalate customer complaints.
REFURBISH TECHNICIAN & INVENTORY CONTROL
CTDI
08.2012 - 02.2013
- Refurbish cable boxes and internet modems for the Comcast Company.
- Used power and handheld tools to take apart and apply new parts to modems.
- Unload, organize, count, input data, and label merchandise into the company's system.
Education
DIPLOMA - CULINARY ARTS AND OPERATIONS
Auguste Escoffier School of Culinary Arts
Boulder, CO07.2023
HIGH SCHOOL DIPLOMA -
John Overton High School
Nashville, TN05.2010
Associate of Applied Science - Culinary Arts
Nashville State Comunity College
Nashville, TNSkills
- Microsoft 365 proficiency
- Customer service excellence
- Scanning and digitization
- Time management skills
- Event planning expertise
- Data entry accuracy
- Effective communication
- Multitasking ability
- Attention to detail
- Team collaboration
- Computer literacy
- Document management systems
- Adaptability in tasks
- Production efficiency
- Independent work ethic
- Professional demeanor
- Critical thinking skills
- Relationship building
References
References available upon request.
Timeline
RECORDS CLERK 2
BCBS of South Carolina
11.2023 - Current
TAX DATA ENTRY
Gruntworx
01.2023 - 03.2023
MAIL PROCESSING CLERK
USPS
01.2022 - 09.2023
REMOTE PROCESSING SPECIALIST
CleaResult
10.2020 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Anthem
04.2019 - 01.2020
PRODUCT LISTER SPECIALIST & -TRAINING COORDINATOR
Shoe Metro E-Commerce
10.2014 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE
Genesco
11.2013 - 07.2014
REFURBISH TECHNICIAN & INVENTORY CONTROL
CTDI
08.2012 - 02.2013
DIPLOMA - CULINARY ARTS AND OPERATIONS
Auguste Escoffier School of Culinary Arts
HIGH SCHOOL DIPLOMA -
John Overton High School
Associate of Applied Science - Culinary Arts
Nashville State Comunity College
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