Isteaq Alam
Brooklyn
Summary
Detail-oriented Import Brokerage Clerk with extensive experience in processing international shipments and ensuring compliance with U.S. Customs and Border Protection regulations. Proficient in managing shipping documentation and coordinating with customs brokers and freight forwarders to facilitate streamlined import and export processes. Strong communicator with a solid foundation in import regulations, shipment tracking, and customer service, committed to maintaining operational efficiency and accuracy.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
3
3
years of professional experience
Work History
Import BreakBulk Clerk - Full Time
Ferrari Express Inc.
03.2025 - Current
- Deliver high value shipments to United States Customs and present import and export carnet's and TIB documents directly to CBP officers for official clearance.
- Review and verify all documents before arriving at the port to prevent delays and maintain consistent, professional communication with CBP officers.
- Manage front desk operations by greeting visitors, checking identification, answering calls and assisting clients with shipment and delivery questions.
- Provide accurate shipment updates and handle sensitive client information with confidentiality, accuracy and strong attention to detail.
- Use AS400 and QuestaWeb daily to track shipments, verify airway bills, confirm arrival times and ensure all delivery requirements are met.
- Process pre alerts for high value shipments from overseas Ferrari offices and build accurate shipment files using master airway bills, house airway bills and commercial invoices.
- Prepare delivery orders for the vault delivery team and coordinate timing so high value shipments are picked up and delivered without delay.
- Request and review required documents including power of attorney, commercial invoices and self certification letters to ensure all files meet customs compliance standards.
- Handled High Valued Jewellery ex. (Gold, Diamond).
Crew Member - Part Time
Dunkin
02.2023 - 02.2025
- Take customer orders and process payments accurately
- Handle cash, cards, and mobile transactions
- Prepare and serve food and beverages
- Restock supplies and keep the work area clean
- Provide fast and friendly customer service
Education
High School Diploma -
Sunset Park High School
Brooklyn, NY06.2021
Bachelor of Science - Health Care Management
CUNY NYC COLLEGE OF TECHNOLOGY
Brooklyn, NY07-2026
Skills
- Microsoft 365 proficiency
- Knowledge of import regulations
- Logistics coordination
- Broker relationship management
- Client support
- Power of attorney management
- Order processing management
- Experience with AS400 and QuestaWeb
- Data entry
- Administrative support
Websites
Languages
Bangla (native)
Timeline
Import BreakBulk Clerk - Full Time
Ferrari Express Inc.
03.2025 - Current
Crew Member - Part Time
Dunkin
02.2023 - 02.2025
High School Diploma -
Sunset Park High School
Bachelor of Science - Health Care Management
CUNY NYC COLLEGE OF TECHNOLOGY